Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dayshalie Dorado

Los Angeles,CA

Summary

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Highwood Delivery Service
11.2021 - 01.2025
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Processor/Dispatcher

Emjay
03.2021 - 11.2021
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Trained new employees on proper cash routines, procedures, and requirements.
  • Balanced safe, prepared tills, and prepared driver bags for next sales date.
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Pulled orders quickly to maintain demanding productivity goals.

Ophthalmic Medical Technician

Wicker Park Eye Center
07.2015 - 12.2020
  • Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
  • Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
  • Instilled anesthetic drops and assisted in laser treatments and minor procedures.
  • Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
  • Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
  • Applied eye medications and drops to dilate pupils in preparation for examinations.
  • Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
  • Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and cross contamination.
  • Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.

Receptionist/Technician

Pearl Vision
01.2014 - 07.2015
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Performed basic vision testing for new patients.
  • Helped clients try on and select new frames and recommended lens options to meet specific needs.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
  • Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
  • Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.

Education

Harold Washington

Skills

  • Team motivation
  • Guest service
  • Employee training
  • Customer service focus
  • Workplace safety
  • Performance improvement
  • Policy enforcement
  • Opening and closing procedures
  • Punctual and reliable
  • Accurate money handling
  • Energetic and enthusiastic

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

Highwood Delivery Service
11.2021 - 01.2025

Processor/Dispatcher

Emjay
03.2021 - 11.2021

Ophthalmic Medical Technician

Wicker Park Eye Center
07.2015 - 12.2020

Receptionist/Technician

Pearl Vision
01.2014 - 07.2015

Harold Washington

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