Daysha Marie Ortega
Highland Falls,NY
Summary
Diligent employee with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Dealership Porter
Siena's Auto Sales & Inc
09.2024 - Current
- Maintaining quality of vehicles for future sales.
- Conducting the preparation, organization and maintenance of stock inventory (vehicles) that are currently on the "lot" for purchase.
- Logging vehicles by make, model, condition, and stock number.
- Transport vehicles to various mechanics or tother dealerships for maintenance.
- Assist salesman(s) in the purchasing process for customers, by getting vehicles their New York State Inspection stickers.
Retail Sales Associate
Amazon
10.2024 - 01.2025
- Amazon package delivery driver through warehouse operations.
- Deliver packages in a timely manner to customers homes in the Hudson Valley area of NY.
- Upon loading for the day, we inspect our vehicles for any damages or malfunctions to have efficient time management when delivering packages.
- Scanning of boxes to determine delivery location, route, and the amount for the day.
- Greeting customer at their home at times when delivering.
Home Health Aide
Freedom Caregivers
11.2021 - 08.2024
- Efficient in Alzheimer's and Dementia patients.
- Assisted clients with daily living activities and or personal hygiene to enhance their independence, dignity preservation, and quality of life. Ex. Bathing, Grooming, Cleaning, Cooking, Mobility training, Exercise, Etc
- Maintain a healthy, functional, safe environment for patient. Reducing the risk of falls or injury.
- Improved patient well-being by providing compassionate and attentive personal care.
- Travel to clients' homes to complete healthcare services and promote continuity of care.
Hotel Front Desk Receptionist
Holiday Inn and Suites
02.2018 - 11.2021
- Welcome each new arrival pleasantly and confirmed reservations and identification.
- Checking in guests pleasantly to confirm reservations/ identification through the 'Opera' system. With also card handling and or cash when necessary.
- Coordinated with housekeeping staff to ensure timely turnover of rooms for incoming guests while maintaining cleanliness standards.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Processed group bookings accurately, streamlining coordination efforts between departments involved in event planning.
Education
High School Diploma -
James I O'neill
Highland Falls, NY06-2016
Skills
- Customer service
- Strong work ethic
- Punctual and dependable
- Valid Driver's license
- Clean driving record
- Interpersonal skills
- First aid and safety
- Patient care
- Teamwork and collaboration
Timeline
Retail Sales Associate
Amazon
10.2024 - 01.2025
Dealership Porter
Siena's Auto Sales & Inc
09.2024 - Current
Home Health Aide
Freedom Caregivers
11.2021 - 08.2024
Hotel Front Desk Receptionist
Holiday Inn and Suites
02.2018 - 11.2021
High School Diploma -
James I O'neill
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