Dayshanae Lyons
Cleveland,OH
Summary
Compassionate and dedicated professional with extensive experience in patient care. I have 10+ years of on & off experience as a caregiver, and as of June 2025 obtained my STNA license. I am Skilled in end-of-life care and HIPAA compliance, I excel in enhancing resident comfort and safety. Proven ability to collaborate with healthcare teams and document vital signs accurately, ensuring timely interventions and high-quality service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STNA
Maplewood of Twinsburg
02.2024 - Current
- Assisted residents with daily living activities, enhancing personal comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Maintained cleanliness and organization of resident rooms, promoting a hygienic environment.
- Supported mobility through safe transfer techniques, ensuring resident safety at all times.
- Documented care provided and observed changes in residents' conditions accurately.
- Assisted with patient transfer and ambulation.
Concierge
Marriott
07.2022 - 01.2024
- Assisted guests with inquiries, providing exceptional customer service and personalized recommendations.
- Coordinated reservations and transportation services, ensuring seamless guest experiences.
- Managed front desk operations, maintaining accurate records and efficient check-in/check-out processes.
- Liaised with local businesses to arrange exclusive experiences for guests, enhancing satisfaction and loyalty.
- Trained new staff members on operational procedures and customer service standards, fostering team development.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
Care Associate
Brookdale Assisted Living
09.2021 - 12.2023
- Assisted in daily care routines, ensuring comfort and safety of residents.
- Monitored and documented patient vital signs and changes in condition.
- Collaborated with interdisciplinary teams to develop individualized care plans.
- Educated residents on health management and wellness strategies.
- Demonstrated adaptability in meeting diverse patient needs across multiple age groups, diagnoses, backgrounds.
- Contributed to a safe environment by adhering to infection control protocols and reporting potential hazards promptly.
- Collaborated with healthcare team members to develop personalized care plans for each patient.
Travel Agent
Chase CX Loyalty
06.2019 - 04.2022
- Developed customized travel itineraries based on client preferences and budget constraints.
- Coordinated travel arrangements, including flights, accommodations, and excursions for diverse clientele.
- Researched and evaluated destinations to provide accurate information on attractions and local cultures.
- Established relationships with suppliers to negotiate competitive rates and enhance service offerings.
- Followed up with customers to increase customer service with travel plans.
Education
Associates - Practical Nursing
Cuyahoga Community College
Cleveland, OHCertificate - STNA
Heart To Heart Health Care Center
Cleveland, OH05-2025
Bachelor of Arts - Tourism, Leisure, And Event Planning
Bowling Green State University
Bowling Green, OH12-2017
High School Diploma -
Euclid High School
Euclid, OH06-2013
Skills
- End-of-life care
- HIPAA compliance
- Dressing assistance
- Bathing assistance
- Patient care
- Ambulation assistance
- Patient transfers
- OSHA standards
- Safety measures
- Nutrition support
- Confidentiality
- Documenting behaviors
- Responding to emergencies
Certification
- CNA - Certified Nurse Assistant
- CPR Certified
Timeline
STNA
Maplewood of Twinsburg
02.2024 - Current
Concierge
Marriott
07.2022 - 01.2024
Care Associate
Brookdale Assisted Living
09.2021 - 12.2023
Travel Agent
Chase CX Loyalty
06.2019 - 04.2022
Associates - Practical Nursing
Cuyahoga Community College
Certificate - STNA
Heart To Heart Health Care Center
Bachelor of Arts - Tourism, Leisure, And Event Planning
Bowling Green State University
High School Diploma -
Euclid High School