Dayshanell Robinson-Sparks
Houston
Summary
Strong customer service experience. Proficient with Microsoft applications. Excellent time management and problem solving skills. Superior communication, interpersonal and organization skills. Ability to handle tight and stressful company situations on a daily basis. ___________________________________________________________________________ ___
Overview
15
15
years of professional experience
Work History
Housekeeper
Memorial Hermann Hospital
06.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
Customer Service Representative
Alorica
11.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assist with appointments for Covid Vaccines.
- Helped Customers with OTC orders.
2nd Assistant Manager
Skechers Warehouse Store
08.2016 - 08.2019
- Assist with transfers and receivables
- Make sure assign area stays clean and neat
- Inventory
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Associate/ Lead Manager
Forever 21
01.2012 - 01.2016
- Assist customers through checkout
- Update customers on sales
- Markdown clothes and signs/price points in stores
- Assists Sales Associate in assigned areas.
Customer Service Representative
NCO Group
01.2011 - 01.2012
- Assisted clients with computer inquiries and trouble shooting procedures
- Responsible for computer protection software set-ups on customer computers
- Data entry for the collection of daily customer payments.
Medical Administrative Assistant
Trinity Healthcare Network
01.2010 - 01.2011
- Responsible for day to day patient activity administration
- Liaison with healthcare providers for verification of patient insurance
- Extensive data entry and other administrative office duties through advance computer software.
Cashier
Academy Sports and Outdoors
01.2009 - 01.2010
- Provided excellent customer service and assistance with store item inquiries
- Customer greeter and check out assistant
- Responsible for daily item stocking
- Completed required duties in a timely and efficient manner .
Education
Diploma - Medical Administrative Assistant
Everest Institute
Houston, TX11.2012
HS Diploma - Basic Learning
C.W Nimitz High School
Houston, TX06.2010
Skills
- Clean Rooms Expertise
- Scheduling
- Monitoring
- Microsoft Excel
- Complex Problem-Solving
- Systems Analysis
- Active Listening
- Administrative Support
- Issue and Complaint Resolution
- Typing Proficiency
Timeline
Housekeeper
Memorial Hermann Hospital
06.2023 - Current
Customer Service Representative
Alorica
11.2021 - 07.2022
2nd Assistant Manager
Skechers Warehouse Store
08.2016 - 08.2019
Sales Associate/ Lead Manager
Forever 21
01.2012 - 01.2016
Customer Service Representative
NCO Group
01.2011 - 01.2012
Medical Administrative Assistant
Trinity Healthcare Network
01.2010 - 01.2011
Cashier
Academy Sports and Outdoors
01.2009 - 01.2010
Diploma - Medical Administrative Assistant
Everest Institute
HS Diploma - Basic Learning
C.W Nimitz High School