Dayshel Clark
New York
Summary
Dynamic customer service professional with extensive experience at Amazon, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and problem resolution, I have consistently contributed to sales growth and improved customer satisfaction through effective communication and relationship building. Proficient in data entry and Microsoft Excel, I thrive in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Home Care Provider
Preferred Home Care of New York LLC
08.2024 - Current
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Customer Service Representative
Amazon
09.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
After-School Program Leader
United Kids
06.2022 - 09.2023
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to Number students.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
Cashier Team Lead
Target
09.2017 - 07.2021
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain services
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Cashier
The Bronx Zoo
01.2009 - 03.2014
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with self-administered medications.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
Education
Business
Walton High School
The Bronx, NY2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Relationship building
- Call center experience
- Payment processing
- Microsoft Excel
- Scheduling
Timeline
Home Care Provider
Preferred Home Care of New York LLC
08.2024 - Current
Customer Service Representative
Amazon
09.2022 - 03.2024
After-School Program Leader
United Kids
06.2022 - 09.2023
Cashier Team Lead
Target
09.2017 - 07.2021
Cashier
The Bronx Zoo
01.2009 - 03.2014
Business
Walton High School