Dayshia Martinez
Pueblo,Colorado
Summary
Results-driven professional with a strong foundation in business operations and a focus on obtaining a degree in Computer Information Systems. Proficient in data management, CRM systems, and streamlining processes through technology to enhance operational efficiency. Skilled in analyzing financial data and leveraging digital tools to optimize client interactions and drive business outcomes. Demonstrates exceptional communication and organizational skills, with a commitment to delivering high-quality service in dynamic environments. Seeking to apply technical expertise and business insight in a forward-thinking organization.
Overview
5
5
years of professional experience
Work History
Closing Assistant
University Title
06.2024 - Current
- Confirmed accurate fundings, lien payoffs and final mortgage recordings by collaborating with real estate agents, loan officers, and attorneys.
- Audited variety of critical financial documents for completeness and accuracy, noting and resolving deficiencies and errors.
- Reviewed funding packages by calculating fees and arranging for disbursement of loan funds.
- Enhanced client satisfaction by addressing all inquiries promptly and professionally.
Loan Officer Assistant
New American Funding
03.2023 - 12.2023
- Evaluated creditworthiness of applicants using financial data analysis tools such as credit reports and income statements.
- Assisted in training new staff members on company policies, procedures, software programs related to mortgage lending, and compliance requirements.
- Collaborated with other departments such as appraisal, title, escrow, and closing to ensure successful completion of loans within established deadlines.
- Prepared detailed written summaries outlining clients'' qualifications for approval or recommendation based on eligibility criteria.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
Bar Back
Tavern on 26th
11.2022 - 09.2023
- Learned how to make wide variety of mixed drinks.
- Proactively communicated with bartenders and other staff members about low inventory or equipment issues, leading to timely resolution of potential problems.
- Greeted customers and provided friendly, knowledgeable service.
- Operated POS system to collect payments from customers.
- Supported event planning efforts for private parties held at the establishment, including setup and breakdown of events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
Junior Loan Officer
Mortgage Solutions Financial
02.2021 - 01.2023
- Improved client relations by proactively addressing concerns or issues that arose during the loan process.
- Supported team initiatives aimed at meeting departmental goals for productivity, quality control, and customer satisfaction ratings.
- Provided educational resources for clients on various mortgage products, helping them make informed decisions about their financing options.
- Utilized risk management strategies to attain high loan approval rates.
- Processed loan applications and monitored progress from start to finish.
Sales Team Member
Buckle
07.2021 - 07.2022
- Collaborated with team members to develop innovative sales strategies and marketing materials.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained organized, presentable merchandise to drive continuous sales.
- Adapted quickly to changes in the market landscape, adjusting selling strategies accordingly for optimal effectiveness.
Hostess
Texas Roadhouse
09.2019 - 12.2020
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
Education
Bachelor of Science - Computer Information Systems
Colorado State University Pueblo
2200 Bonforte Blvd, Pueblo, CO 8100105.2026
High School Diploma -
South Highschool
1801 Hollywood Dr, Pueblo, CO 8100505.2021
Skills
- Data Management
- Software Proficiency
- Data Analysis
- CRM Proficiency
- Financial Modeling
- Process Automation
- Problem-Solving
- Credit Reporting Software
Timeline
Closing Assistant
University Title
06.2024 - Current
Loan Officer Assistant
New American Funding
03.2023 - 12.2023
Bar Back
Tavern on 26th
11.2022 - 09.2023
Sales Team Member
Buckle
07.2021 - 07.2022
Junior Loan Officer
Mortgage Solutions Financial
02.2021 - 01.2023
Hostess
Texas Roadhouse
09.2019 - 12.2020
Bachelor of Science - Computer Information Systems
Colorado State University Pueblo
High School Diploma -
South Highschool
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