Dayshonna Jefferies
Oklahoma City,OK
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Benefits Administration Specialist
Oklahoma Employment Security Commission
Oklahoma City, OK
04.2023 - Current
- Processed legal documents for subpoenas and confidentiality waivers efficiently.
- Addressed inquiries and questions through email and telephone.
- Scanned and indexed documents into confidential system, verified accuracy.
- Collected checks for department, ensuring accurate recording into system.
- Processed claims for both statewide and federal programs.
- Compiled and organized departmental reports.
- Provided administrative support to executives, managers, and other staff members.
- Monitored incoming mail flow; sorted items according to department specifications.
Records Specialist I
Oklahoma State Department of Health
Oklahoma City, OK
03.2021 - 03.2023
- Directed customer communication to appropriate department personnel.
- Print of Birth and Death certificates for customers.
- Ensure customers are entitled to the document they are requesting.
- Verified documents and associated records to catch and resolve discrepancies.
- Retrieved, sorted, copied and filed all documents and paperwork.
- Performed basic administrative duties by answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Tracked file movement and researched document histories.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Member Service Associate
Oklahoma’s Credit Union
Oklahoma City, OK
08.2018 - 08.2020
- Prevented key account losses by researching discrepancies for corrective action.
- Evaluated benefits for each caller to determine service needs and address concerns.
- Assessed customer needs and upsold products and services to maximize company sales.
- Capitalized on opportunities to enhance customer experiences and bring in repeat business.
- Worked under strict deadlines and responded to service requests and emergency call-outs.
- Processed customer account changes.
- Achieved top satisfaction, retention and referral rankings on consistent basis.
- Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
Bookkeeper
Bjs Restaurants Inc.
Oklahoma City, OK
09.2017 - 07.2018
- Monitored and tracked expenses to keep business on track with financial targets.
- Coded invoices and other records to maintain organized and accurate records.
- Followed detailed end of month accounting procedures to verify proper balancing of all accounts and readiness for new month.
- Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
- Mitigated financial discrepancies by compiling daily customer invoices and checking for shipping, printing and mailing accuracies.
- Improved accounting system efficiency and effectiveness by inspecting account books and recording transactions to optimize processes.
Sales Associate
Once Upon A Child
Oklahoma City, OK
03.2017 - 09.2017
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Recommended merchandise to customers based on needs and preferences.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Team Member
Arby's
Oklahoma City, OK
10.2015 - 02.2017
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.
- Exceeded quality scores on consistent basis by diligently following production orders and maintaining company standards.
- Built and maintained effective working relationships with peers and upper management.
- Looked for ways to go above and beyond job requirements.
- Worked hard to learn required tasks quickly to maximize performance.
Education
High School Diploma -
Putnam City North High School
Oklahoma City, OKSkills
- Microsoft Office expertise
- Call center experience
- Product organization
- High-energy attitude
- Inbound and outbound calling
- Customer service
- Quality assurance controls
- Data Entry
Timeline
Benefits Administration Specialist
Oklahoma Employment Security Commission
04.2023 - Current
Records Specialist I
Oklahoma State Department of Health
03.2021 - 03.2023
Member Service Associate
Oklahoma’s Credit Union
08.2018 - 08.2020
Bookkeeper
Bjs Restaurants Inc.
09.2017 - 07.2018
Sales Associate
Once Upon A Child
03.2017 - 09.2017
Team Member
Arby's
10.2015 - 02.2017
High School Diploma -
Putnam City North High School
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