Summary
Overview
Work History
Education
Skills
Timeline
Generic
Daysi D. Zeller

Daysi D. Zeller

Bloomfield

Summary

Experienced with managing customer relations and delivering exceptional service. Utilizes effective communication and empathy to address and resolve issues promptly. Knowledge of best practices in customer service ensures consistent, positive interactions. I am bilingual, fluent in English/Spanish.

Overview

15
15
years of professional experience

Work History

Customer Experience Rep.

Benjamin Moore
06.2021 - Current
  • Receiving paint orders paint orders from retailers via email and phone calls
  • Placing paint orders through Esker business system and SAP materials management system.
  • Facilitated smooth issue resolution by maintaining clear lines of communication between customers and relevant departments.
  • Identify customer needs and queries, and provide the most accurate information.
  • Collaborate with internal department to optimize customer service.

Financial Analyst

Macy’s
04.2018 - 02.2020
  • Provide accurate, timely daily reports with financial insight to internal business partner
  • Assist in the preparation of monthly reporting packages for senior management
  • Provide accurate, timely daily staffing reports to internal business partners
  • Other Administrative work as assigned to support the Finance Department

Executive Administrative Assistant

Coach Inc., Div. Of Tapestry
09.2010 - 03.2018
  • Enhanced office efficiency through meticulous organization and prioritization of tasks.
  • Organized special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
  • Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
  • Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.

Education

BS Degree - Education

Hunter College CUNY
New York, NY

Skills

  • Highly proficient Microsoft Word, Excel, Outlook, and PowerPoint
  • Proficient in SAP Concur Travel & Expense
  • Call center experience
  • Appointment scheduling
  • Complaint handling and resolution

Timeline

Customer Experience Rep.

Benjamin Moore
06.2021 - Current

Financial Analyst

Macy’s
04.2018 - 02.2020

Executive Administrative Assistant

Coach Inc., Div. Of Tapestry
09.2010 - 03.2018

BS Degree - Education

Hunter College CUNY

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