Daysi Guerra
Stockton,CA
Summary
Dynamic professional with a proven track record at Active Steps LLC, showcasing exceptional interpersonal skills and medical billing proficiency. Leveraged strategic planning and problem-solving aptitude to enhance patient engagement and streamline operations. Excelled in fast-paced environments, demonstrating resilience and a detail-oriented approach to drive positive outcomes and improve operational efficiency.
Overview
10
10
years of professional experience
Work History
Behavioral Technician (Part-time)
Active Steps LLC
03.2024 - Current
- Promoted positive interactions with children and kids on the spectrum of ADHD, autism, and other behavioral developmental disabilities by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Provide one-on-one support and guidance for clients in various settings, promoting the generalization of learned skills.
- Deliver compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy, and trust among clients.
- Improved patient outcomes by implementing evidence-based behavioral interventions and strategies.
- Enhanced patient engagement in their treatment plan through active listening and empathetic communication skills.
- Maintained detailed documentation of patient progress, enabling effective adjustments to treatment plans as needed.
Customer Service Representative
TTEC
05.2023 - 01.2024
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Resolved product and service complaints by pinpointing underlying causes.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Resolved customer complaints in a timely manner.
- Guided clients through payment processing steps.
- Provided support to a high volume of customers each day, maintaining positive interactions.
- Boosted customer service satisfaction ratings through consistent quality control.
- Quickly adjusted to evolving circumstances.
- Efficiently addressed ongoing flow of client inquiries while maintaining quick response times.
- Earned customer loyalty by delivering accurate knowledge in English and Spanish.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Recruiting Specialist
Partners Personnel
05.2018 - 10.2022
- Analyzed workforce data to develop strategies that address recruitment needs.
- Evaluated the strengths and weaknesses of candidates through effective screening processes.
- Formulated a precise selection of candidates for roles by placing ads strategically, evaluating applications thoroughly, and pre-screening through initial assessments.
- Coordinated job fairs and events leveraging relationships with local organizations, College Campus, EDD office.
- Handled administrative duties, organized documents and developed spreadsheets.
- Managed costs and enhanced spending efficiency by restructuring budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Conducted initial phone screens with potential candidates to determine qualifications.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Conducted exit interviews and completed employment termination paperwork.
- Maintained a talent pipeline of potential candidates for future job openings.
- Conducted job interviews for a wide range of positions, ensuring a good fit between candidates and organizational needs.
- Scheduled interviews between hiring managers and applicants.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Managed recruitment processes, including job postings, candidate screening, and interviews, ensuring timely and efficient hiring.
- Developed and implemented procedures to ensure accurate entry of payroll data into the system.
- Processed payroll for over 250 employees weekly, ensuring the accuracy of pay and deductions.
- Maintained up-to-date knowledge of federal, state, and local payroll tax laws to ensure compliance.
- Assisted with the hiring process for various in-house roles, and provided training to new colleagues.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Working with this start-up, I had the privilege of handling multiple tasks simultaneously while meeting deadlines consistently to help achieve the company's establishment and growth.
On-Site Operations Manager
Full Steam Staffing
Modesto, CA
08.2018 - 05.2022
- Oversaw hiring, training, scheduling, and payroll processes for on-site personnel.
- Facilitated communication between on-site staff members and senior management team.
- Ensured compliance with all relevant safety regulations and standards.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Prepared staff work schedules and assigned team members to specific duties.
- Structured HR consulting services to support clients during organizational developments and changes.
- Assessed operational processes against industry standards, adhering strictly to safety protocols.
- Explained human resources policies, procedures, laws, standards, and regulations to employees.
- Created schedules aligning with operational procedures, staff skills, and customer needs.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Coordinated the distribution of annual W-2 forms to employees.
Medical Assistant/Receptionist
Wandisan-Rosete Medical Grp
Tracy, CA
06.2015 - 08.2018
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Maintained confidentiality of patient information according to HIPAA guidelines.
- Maintained up-to-date knowledge of coding systems such as ICD-9/10 and CPT codes used in medical billing processes.
- Posted charges, payments and adjustments.
- Conducted research on insurance policies, procedures, and regulations to ensure compliance with all applicable laws.
- Organized information for past-due accounts and transferred to collection agency.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Input claim, prior authorization, and other important medical data into system.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Provided direct patient care services, such as taking vital signs, administering injections, changing dressings, collecting specimens for laboratory testing, and preparing patients for examinations.
Education
Certificate of Medical Assistant - Medical Technology
Carrington College
Stockton, CA05-2015
Skills
- Interpersonal skills (10 years)
- Strategic planning
- Data collection and analysis
- Team player
- Customer relations
- Flexible and fast learner
- Workers Compensation Expertise
- Streamlined Task Management
- Proficient in Microsoft Office
- Detail-Oriented Approach
- Professionalism and ethics
- Business Account Management
- Trustworthy and Resilient
- Networking Expertise
- Problem-Solving Expertise
- Google Docs and email expertise
- Proficient in Office Outlook
- Audience Engagement Skills
- Performance Tracking Skills
- Social skills development
- Problem-solving aptitude
- Hiring and training
- I-9 documentation
- New hire processing
- Patient-focused care
- Medical billing processing
- Medical terminology
- Medical coding
- Benefit coverage
- Data entry proficiency
- Healthcare industry
- Retro-authorizations
Affiliations
- Social butterfly who has a deep passion for the outdoors and traveling, I love music and attending concerts and music festivals. I am also a huge animal lover and a health junkie and during my free time I love spenmding it with my dog, family, and friends, I enjoy reading and watching TV shows and series
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Behavioral Technician (Part-time)
Active Steps LLC
03.2024 - Current
Customer Service Representative
TTEC
05.2023 - 01.2024
On-Site Operations Manager
Full Steam Staffing
08.2018 - 05.2022
Recruiting Specialist
Partners Personnel
05.2018 - 10.2022
Medical Assistant/Receptionist
Wandisan-Rosete Medical Grp
06.2015 - 08.2018
Certificate of Medical Assistant - Medical Technology
Carrington College
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