Daysi Hansen
The Port of Los Angeles
Harbor City,CA
3
years of professional experience
Experienced with customer service and handling inquiries, questions or complaints, data entry utilizing Microsoft applications and RMS, filing and record keeping, working in professional settings along with maintaining proper email and phone etiquette. Able to work efficiently, independently, and quickly learn new tasks assigned. Education in Criminal Justice Administration
Work History
Student Professional Worker
10 Months- Assisted with daily administrative support and troubleshooting for department staff, maintaining accurate records and correspondence.
- Prepared reports, forms, and documentation using Microsoft Office applications
- Prepared reports, forms, and documentation using Microsoft Office applications and office procedures.
- Issued permits to clients and ensured accuracy with the provided information in order to maintain smooth operations
- Entered data from various police reports while maintaining confidentiality
- Passed CJIS NCIC Test
Shift Lead
2 Years 3 Months- Supervised nightly shift operations, ensuring smooth service flow and team coverage.
- Trained new staff on kitchen prep, customer service, station setup, and service standards.
- Coordinated closing procedures, assigned tasks and prep, including cash reconciliation and cleanup.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Handled customer questions, complaints or concerns
Education
Bachelor of Science - Criminal Justice Administration
High School Diploma
Skills
Data entry
Computer skills
Digital literacy
Professional demeanor
Attention to detail
Customer service
Microsoft Office & RMS
Communication skills
Professional correspondence
Professional demeanor
Timeline
Student Professional Worker
The Port of Los Angeles
01.2026 - CurrentRead More
Shift Lead
Bafang Dumpling
10.2023 - 01.2026Read More
California State University, Dominguez Hills
Bachelor of Science from Criminal Justice Administration
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Narbonne High School
High School Diploma
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