Daysi Sanchez
Spring,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
Work History
Customer Service Representative (Remote)
Texan Insurance
Houston, TX
02.2020 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Trained new personnel regarding company operations, policies and services.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Java/ Hadoop/.Net Recruiter & SAP
Horkus Solutions
Woodlands , TX
12.2019 - 02.2020
- Developed highly maintainable Hadoop code and followed all best practices regarding coding.
- Inspected and analyzed existing Hadoop environments for proposed product launches, producing cost/benefit analyses for use of included legacy assets.
- Authored documentation for data dictionaries, business rules and intake parameters and presented collected information to decision-makers.
- Met with key stakeholders to discuss and understand project scope, tasks required and deadlines.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
ICU Medical Material Handler
Cantel Medical
Conroe, TX
09.2018 - 12.2019
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Packed items into appropriate containers for shipment.
- Attached identifying tags to containers to mark with identifying shipping information.
- Used hand-held scanners and physical logs to accurately track item movements.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Helped train new employees in safe practices and warehouse procedures.
Assistant Store Manager
Palais Royal
Conroe, TX
11.2015 - 08.2018
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Cashier Team Lead (PT)
Gonzalez Docks
Lake Conroe, TX
02.2015 - 11.2015
- Increased customer loyalty and retention.
- Monitored areas for security issues and safety hazards.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Quickly and accurately counted drawers at start and end of each shift.
Education
High School Diploma -
Lone Star College
Montgomery, TXAssociate of Science - Biomedical Engineering
Lone Star College System
Spring, TX2024
High School Diploma -
Conroe High School
Conroe, TX06.2016
Skills
- Business Development Understanding
- Order Fulfillment
- Report Transcription
- Microsoft PowerPoint
- Account Management
- Senior Leadership Support
- Microsoft Word
- Customer Relations
- Office Equipment Proficiency
- Team Development
- Call Center Operations
Accomplishments
- Cashier - Achieved highest Number of new credit accounts opened within one-month period.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Customer Service Representative (Remote)
Texan Insurance
02.2020 - 12.2022
Java/ Hadoop/.Net Recruiter & SAP
Horkus Solutions
12.2019 - 02.2020
ICU Medical Material Handler
Cantel Medical
09.2018 - 12.2019
Assistant Store Manager
Palais Royal
11.2015 - 08.2018
Cashier Team Lead (PT)
Gonzalez Docks
02.2015 - 11.2015
High School Diploma -
Lone Star College
Associate of Science - Biomedical Engineering
Lone Star College System
High School Diploma -
Conroe High School
Similar Profiles
Gregory SecordGregory Secord
Account Manager at Texan InsuranceAccount Manager at Texan Insurance
Monica DominguezMonica Dominguez
Remote Property and Casualty Insurance agent at AWL Insurance AgencyRemote Property and Casualty Insurance agent at AWL Insurance Agency
Claudia Serranonull Claudia Serrano
Insurance Agent at Texan Auto InsuranceInsurance Agent at Texan Auto Insurance
Adam J DavisAdam J Davis
Territory Manager, Texas at Agiliti HealthTerritory Manager, Texas at Agiliti Health
Tabatha GolleckTabatha Golleck
Receptionist at The Refinery BarbershopReceptionist at The Refinery Barbershop