Summary
Overview
Work History
Education
Skills
Timeline
Generic

Daysia Ceballos

New York,USA

Summary

Responsible professional with years of experience in fast-paced service settings. Demonstrated ability to create memorable dining experiences while maintaining high standards keeping customers happy and supporting team success. Skilled in memorizing menus and excellent multitasking abilities.

Overview

9
9
years of professional experience

Work History

Head Server / Host

TRU Astoria
Queens, USA
05.2023 - Current
  • Lead server at a modern Mediterranean restaurant with a high-volume customer base.
  • Served high volume of tables at once and simultaneously supervised serving staff.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Trained and mentored new servers and hosts, helping maintain consistent service quality.
  • Managed floor operations including seating coordination, guest experience, and resolving service issues.
  • Upsold premium cocktails and dishes to enhance guest satisfaction and revenue.

Home Health Aide Supervisor

Blossom Home Care
Queens, USA
10.2021 - 01.2023
  • Oversaw client scheduling, care coordination, and staff assignment with strong attention to detail.
  • Communicated with clients and families to ensure satisfaction and resolve concerns.
  • Managed documentation and reports using electronic medical records systems.
  • Monitored the daily activities of home health aides to ensure they are following their assigned tasks correctly.
  • Recognized emergency situations and implemented appropriate procedures.

Server (Seasonal)

Pixaria
Queens, USA
06.2016 - 09.2016
  • Provided fast, friendly table service at a local pizzeria during high school.
  • Learned fundamentals of service, multitasking, and teamwork in a busy environment.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

Tywls of Astoria
Queens, USA

Skills

  • FOH Leadership & Coordination
  • POS System Proficiency
  • Reservation & Floor Plan Management
  • Problem Solving & Conflict Resolution
  • Communication: English/ Spanish
  • Team coordination
  • Attention to detail
  • Multitasking skills

Timeline

Head Server / Host

TRU Astoria
05.2023 - Current

Home Health Aide Supervisor

Blossom Home Care
10.2021 - 01.2023

Server (Seasonal)

Pixaria
06.2016 - 09.2016

Tywls of Astoria
Daysia Ceballos