Daysia Jones
Plano,TX
Summary
Accomplished educator with over 4 years of experience in Science instruction, known for innovative lesson planning and fostering collaborative learning environments. Demonstrated success in improving student performance by implementing differentiated teaching strategies and promoting engagement, resulting in a 30% increase in standardized test pass rates. Skilled in curriculum development, classroom management, and leveraging educational technology to enhance student comprehension and achievement.
Overview
11
11
years of professional experience
Work History
Educator - Science
Dallas ISD
05.2023 - 05.2025
- Planned and delivered engaging science lessons aligned with state standards.
- Deigned and supervised hands-on laboratory experiments.
- Assessed student's progress using formative and summative assessments.
- Differentiated instruction to meet diverse learning needs.
- Maintained positive, safe, and organized classroom environment.
- Design and implement performance improvement plans for performing students in consultation with parents and administrative staff.
Teacher Assistant
Uplift Education
07.2021 - 05.2023
- Assisted lead teacher with daily classroom instruction and activities.
- Provided one-on-one and small group support to students.
- Helped manage classroom behavior and routines.
- Prepared instructional materials and organized classroom resources.
- Supported students with special needs and individualized learning plans.
- Supervised students during transitions and lunch.
Customer Care Specialist
Comcast
02.2020 - 04.2023
- Served as a peer leader, mentoring new hires and supporting onboarding and training.
- Documented customer interactions accurately using CRM systems.
- Handled inbound customer calls focused on service retention and account resolution.
- Assisted supervisors with call monitoring, coaching, and performance feedback.
- Offered promotions, upgrades, and service adjustments to increase customer retention.
- Acted as an escalation point for complex customer retention and billing issues.
Sales Representative
Direct TV
04.2017 - 05.2019
- Sold cable, internet, and bundled service packages to new and existing customers.
- Assessed customer needs to recommended appropriate products and service plans.
- Processed orders, upgrades, and account changes efficiently.
- Collaborated on promotional strategies, expanding lead generation.
- Maintained up-to-date product knowledge to effectively address customer questions.
- Documented sales activity and customer interactions using CRM systems.
Research Engineer Assistant
Jackson State University
08.2015 - 05.2019
- Enhanced student support, boosting satisfaction and engagement across university departments.
- Directed calls to improve response times, optimizing departmental workflows.
- Maintained precise online data, aiding informed decisions and service visibility.
- Researched programs, providing insights for strategic resource allocation.
- Developed feedback system, elevating service delivery and student experience.
Instructor
Circle of Friends Learning Center
02.2014 - 05.2017
- Designed daily activities, boosting student engagement and learning outcomes.
- Managed inventory, ensuring resources met educational demands.
- Provided caregiving, creating a supportive learning environment.
- Enhanced community among learners through nurturing interactions.
- Implemented enrichment activities, improving student participation.
Education
MBA -
MISSISSIPPI STATE UNIVERSITY
STARKVILLE, MISSISSIPPI12-2027
BACHELOR OF BIOLOGY -
JACKSON STATE UNIVERSITY
JACKSON, MISSISSIPPI08-2020
Skills
- Communication & Interpersonal Skills
- Differentiated Instruction
- Lesson Planning & Curriculum Development
- Microsoft Office
- Parent and Staff Collaboration
- Leadership & Coaching
- Instructional Technology Integration
- Data-Driven Instruction
- Conflict Resolution
- Customer & Student Engagement
- Problem Solving
- Performance Management
- Public Speaking
Timeline
Educator - Science
Dallas ISD
05.2023 - 05.2025
Teacher Assistant
Uplift Education
07.2021 - 05.2023
Customer Care Specialist
Comcast
02.2020 - 04.2023
Sales Representative
Direct TV
04.2017 - 05.2019
Research Engineer Assistant
Jackson State University
08.2015 - 05.2019
Instructor
Circle of Friends Learning Center
02.2014 - 05.2017
MBA -
MISSISSIPPI STATE UNIVERSITY
BACHELOR OF BIOLOGY -
JACKSON STATE UNIVERSITY