Dayton Dunham
Gilbert,AZ
Summary
Successful Member service assistant with 10 years of experience addressing customer requests and concerns. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Talented relationship-builder, analytical problem-solver and efficient time manager. Versatile, flexible, and efficient workflow. Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes.
Overview
10
10
years of professional experience
Work History
Operations/Sales Manager
Smoke Charlies
12.2022 - Current
- Implemented new staff training process, incentive program, and career advancement initiatives to identify, coach, and support high performers and management trainees
- Conducted regular performance evaluations for team members, providing feedback on areas of improvement and recognizing achievements
- Coordinated logistics activities production optimization and order fulfillment
- Established and maintained relationships with key stakeholders to ensure smooth operations
- Implemented performance metrics tracking system, providing real-time visibility into operational performance
- Developed and implemented standard operating procedures (SOPs) for all operational processes
- Managed the procurement process including vendor selection, negotiation, and contract management
- Analyzed data trends to identify opportunities for cost reduction without compromising quality or service levels
- Increased sales revenue by developing and implementing effective sales strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Quality Control Manager
Sonoran Roots
06.2021 - 12.2022
- Monitored staff organization and suggested improvements to daily functionality.
- Established and tracked quality department goals and objectives.
- Inspected products and worker progress throughout production.
- Implemented safety protocols and conducted regular training sessions to promote a safe working environment for all employees.
- Monitored key performance indicators (KPIs) such as product quality and cost per unit to drive operational excellence
- Mentored/trained new hires on production procedures/standards to ensure consistent quality and productivity
- Developed and maintained standard operating procedures (SOPs) for all production processes
- Collaborated with R&D/engineering teams on process/product improvements and new product development projects
DOC Band Engineer
Cranial Technologies
08.2020 - 06.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Followed all FDA and HIPPA regulations
- Engineered and built custom medical bands for infants by closely following DSI scans and measurements.
- Maintained tight tolerances with design specifications.
- Adhered to high level of safety by following company rules and regulations to prevent injuries.
- Completed durable assemblies and subassemblies by hand.
Member Service Representative
Costco
10.2016 - 09.2020
- Trained staff on operating procedures and company services.
- Passed nightly inspections by closely adhering to safety and cleanliness standards and company processes.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Cut, trimmed and ground meats such as beef, pork and poultry to prepare for packaging and sale.
- Passed 20 inspections by closely adhering to safety and cleanliness standards and company processes.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
Warehouse Associate
Hensley Beverage Company
08.2014 - 10.2016
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Transferred inventory using forklifts and other transportation vehicles.
- Alternated goods in inventory by observing first-in/first-out approach.
- Consistently lifted materials weighing as much as 90 pounds.
- Worked safely around moving machinery.
Education
Bachelor of Science - Communication Studies
Arizona State University
Tempe, AZ12.2019
Associate of Science - General Studies
Chandler Gilbert Community College
Gilbert, AZ03.2017
High School Diploma -
Campo Verde High School
Gilbert, AZ05.2015
Skills
- Customer and client relations
- Product Knowledge
- Relationship building
- Staff management
- Sales team training
- Client relationship management
- Sales
- Exceptional time management skills
- Quality assurance
- Safe equipment operation
- Goals and performance
community service
- Volunteered Wrestling coaching at Campo Verde High-school 2016-2019(400+hours)
- Volunteered Wrestling coaching at South Valley Jr. High School from 2016-2019(400+hours)
Timeline
Operations/Sales Manager
Smoke Charlies
12.2022 - Current
Quality Control Manager
Sonoran Roots
06.2021 - 12.2022
DOC Band Engineer
Cranial Technologies
08.2020 - 06.2021
Member Service Representative
Costco
10.2016 - 09.2020
Warehouse Associate
Hensley Beverage Company
08.2014 - 10.2016
Bachelor of Science - Communication Studies
Arizona State University
Associate of Science - General Studies
Chandler Gilbert Community College
High School Diploma -
Campo Verde High School
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