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Director, Technical Support Engineering - Lowell, MA Or Maitland, FL

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Associate Principal Engineer

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I am a results-driven and dynamic professional with a strong educational background and over 25 years’ experience in promoting pharmaceutical products for achieving all growth objectives through effective strategies. Expert in preparing medicines, labeling items, providing information to patients, maintaining stocks, and enforcing infection control regulations. Skilled in assisting customers by interpreting symptoms, providing immediate treatment, and referring customers to a suitable physician for customer satisfaction and retention. Capable of analyzing and interpreting physicians’ directives and notice therapeutic incompatibilities. Expertise in administrating budget and building strong and long-lasting relationships with medical representatives. Solid expertise in analyzing clients’ needs and recommending appropriate products and services as prescribed by a registered medical practitioner to drive sales and revenue enhancement.

Results-driven professional with extensive experience in entrepreneurship and management. Proven ability to foster strong relationships with clients and team members while overseeing administrative and sales operations. Expertise in business strategy, financial management, and operations, leading to successful business development and sales growth. Accomplished Accounting Manager with a track record in financial reporting, budgeting, and payroll administration, enhancing operational efficiency and aligning financial practices with organizational objectives.

Highly motivated and detail-oriented accounting professional seeking to contribute and grow within a dynamic organization. Skilled in working both independently and collaboratively, with a strong ability to meet deadlines, solve problems, and adapt in fast-paced environments. Committed to continuous
professional development and delivering accurate, timely financial results.

Entry-level professional with Glazing training from Miami Job Corps Center and experience in customer service and warehouse operations. Proven ability to enhance service delivery and prioritize tasks effectively, resulting in high customer satisfaction and repeat business. Detail-oriented with strong cash handling skills and accuracy in drawer reconciliation. Skilled Maintenance Technician with expertise in routine and preventative maintenance, demonstrating strong troubleshooting abilities and timely repairs.

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Dynamic operations leader with extensive experience at Millers Alehouse, driving operational efficiency and strategic planning. Proven track record in mentoring teams and enhancing productivity through innovative training programs. Skilled in cost control and fostering collaboration, I excel in optimizing resources and improving performance metrics to achieve business goals.
Greatest strengths are relentless drive for excellence and team building, proven by excellent measurable results and low turnover at every level. I am driven to foster an great culture of team unity in order to produce those results.
I am extremely loyal, proven by working for only 2 companies in the last 34 years.

Experienced in face-to-face sales, overcoming objections, and driving results in fast-paced, commission-focused environments. Brings a relentless work ethic, strong people skills, and a competitive mindset geared toward exceeding sales goals.

Results-driven Customer Support Manager with extensive expertise in Incident and Problem Management, renowned for achieving operational excellence and surpassing customer expectations. Demonstrated success in leading cross-functional teams, streamlining processes, and enhancing communication strategies. Strong problem-solving abilities and leadership skills have significantly improved team performance and organizational efficiency. Focused on leveraging this expertise to optimize customer support operations and elevate service quality further.

Results-driven Director of Support with a strong history of enhancing customer service through innovative strategies and data-driven decision-making. Known for strategic problem-solving and team development, consistently achieving an impressive 83 NPS over two years. Proven expertise in optimizing support operations while scaling processes to ensure exceptional service quality and client retention. Committed to leveraging insights for continuous improvement in customer satisfaction.

Experienced in Customer Service Management, Customer Success, and change management for remote and in-person teams. Dynamic and team-oriented professional with a focus on achieving operational excellence, driving process improvement, fostering employee engagement, and building strong teams. Well-prepared to ensure customer success through effective support strategies and efficient team management. Reputation for creating a collaborative environment that consistently delivers results. Excellent in conflict resolution and process optimization, with a strong emphasis on adaptability and reliability.

Dayton Rogers

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Director of Support

Senior Technician

Education

Certification - A+

High School Diploma -

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Director of Support

Senior Technician

Certification - A+

High School Diploma -

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