Dayton Tavarez
Business Manager
The Bronx,NY
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Business Manager
Walmart
Hialeah, FL
05.2015 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Sales Manager
Claro PRTC
San Juan, Puerto Rico
10.2012 - 03.2014
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Collection Specialist
First Bank
San Juan, Puerto Rico
02.2010 - 09.2012
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services, and collection strategies.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
Bachelor of Arts - General
University Del Sagrado Corazon
San Juan, PR 01.2004 - 11.2009
Skills
Cross-functional communication
Operational leadership
Staff Management
Budgeting
Staff training and development
Operations management
Strategic planning
Negotiation
Retail Operations Management
Customer Relationship Management
Financial Management
Business administration
Timeline
Business Manager
Walmart
05.2015 - Current
Sales Manager
Claro PRTC
10.2012 - 03.2014
Collection Specialist
First Bank
02.2010 - 09.2012
Bachelor of Arts - General
University Del Sagrado Corazon
01.2004 - 11.2009