Dayton Tavarez
Business Manager
The Bronx,NY
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Business Manager
Walmart
Hialeah, FL
05.2015 - Current
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Assisted with hiring process and training of new employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
Sales Manager
Claro PRTC
San Juan, Puerto Rico
10.2012 - 03.2014
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Collection Specialist
First Bank
San Juan, Puerto Rico
02.2010 - 09.2012
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Trained new team members on scripts, company services, and collection strategies.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Used skip tracing and other techniques to locate debtors.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
Education
Bachelor of Arts - General
University Del Sagrado Corazon
San Juan, PR 01.2004 - 11.2009
Skills
Cross-functional communication
Timeline
Business Manager
Walmart
05.2015 - Current
Sales Manager
Claro PRTC
10.2012 - 03.2014
Collection Specialist
First Bank
02.2010 - 09.2012
Bachelor of Arts - General
University Del Sagrado Corazon
01.2004 - 11.2009
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