Dayton Tynan-Esmaeli
Wylie,TX
Overview
8
8
years of professional experience
1
1
Certification
Work History
E-Store Lead
H-E-B
Allen, TX
11.2023 - Current
- Supervised team members on their assigned tasks throughout the day.
- Served as a role model for other employees by demonstrating superior work ethic.
- Managed staff scheduling for optimal coverage during peak hours.
- Performed daily audits of the store's physical condition, cleanliness, product placement, pricing accuracy.
- Monitored store performance metrics, such as sales, profitability, and customer satisfaction.
- Resolved customer complaints in a timely manner.
- Provided exceptional customer service to all customers.
- Assisted in hiring and training new employees.
- Addressed any employee issues or concerns in a timely manner.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Answered customer queries and complaints and provided prompt solutions.
E-Store Specialist
H-E-B
Allen, TX
07.2023 - 11.2023
- Developed processes for efficient order fulfillment operations.
- Assisted customers in locating products in the store.
- Participated in team meetings to discuss goals and strategies for improving customer service.
- Created training materials and conducted training sessions for users of newly implemented systems.
- Performed regular audits to identify areas of improvement in order to increase efficiency and profitability in the grocery department.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Processed returns and refunds requests from customers promptly.
Deli Manager
Fry's Grocery Store
Chandler, AZ
01.2023 - 03.2023
- Trained new employees on proper food handling techniques and safety regulations.
- Collaborated with other departments within the store to ensure smooth operations.
- Ensured cleanliness and sanitation of deli area, equipment, and supplies.
- Supervised deli staff to ensure efficient customer service.
- Maintained accurate records of inventory and product ordering cycles.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
- Monitored daily sales reports to maximize profitability.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Resolved customer complaints in a professional manner.
- Developed weekly schedules for deli staff to ensure adequate coverage during peak hours.
- Ordered necessary deli supplies to maintain stock levels.
Assistant Deli Manager
Fry's Grocery Store
Gilbert, AZ
06.2022 - 01.2023
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Monitored quality control of prepared foods, making sure they met company standards in terms of taste, presentation and portion size.
- Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
Bakery manager
Fresh Thyme Farmers Market
04.2019 - 01.2020
- Do orders, invoices, and other paperwork
- Put trucks away
- Stock sales floor
- Implemented systems for tracking sales data from multiple outlets within the network.
- Organized promotional campaigns to drive sales of baked goods through special offers or discounts.
- Ensured compliance with food safety regulations and health codes in the kitchen area.
- Trained, supervised and evaluated bakery staff on proper baking techniques and safety procedures.
- Managed customer service, addressing complaints and ensuring high satisfaction levels with bakery products and services.
Deli Clerk
Fresh Thyme Farmers Market
11.2018 - 04.2019
- Provide customer service
- Stock sales floor and clean the department
- Adhered to health regulations regarding food handling and sanitation standards.
- Maintained records such as inventory levels or sales figures.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Stocked shelves with fresh items daily.
- Rotated product on shelves to ensure freshness.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Maintained cleanliness of the deli area and equipment.
Sales associate/Cashier
Sears Department Store
01.2016 - 01.2017
- Friendly customer service
- Good communication skills
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed transactions using a point-of-sale system.
Education
Normal Community West High School
01.2017
West Ranch High School
01.2014
Skills
- Teamwork to accomplish a goal
- Computer skills with Photoshop, MS Word, Excell, and Powerpoint
- Mechanical builds of products Grills, Lawn Mowers
- Staff Training and Development
- Employee engagement
- Goal Setting and Achievement
- Scheduling and Time Management
- Documentation And Reporting
- Multitasking and Organization
- Cash Management
- Store Merchandising
- Store Opening and Closing
- Customer Service
- Inventory Management
- Recruiting and Hiring
- Policies and Procedures
- Staff Supervision
- Team Building and Leadership
- Employee Development
- Employee Coaching
- Team Leadership
- Flexible Schedule
- Problem-Solving
- Delegating Work
- Ability to Lift 40 pounds
- Goal Setting
Certification
- Food Handlers Certification
Languages
English
Professional
References
Hannah Gaddis (State Farm) 309-310-1128
Paul Kridner (Fresh Thyme Farmers Market) 309-838-4574
Alex Sell (H-E-B) 320-292-0870
Jairo Alcantar (H-E-B) 210-417-0778
Timeline
E-Store Lead
H-E-B
11.2023 - Current
E-Store Specialist
H-E-B
07.2023 - 11.2023
Deli Manager
Fry's Grocery Store
01.2023 - 03.2023
Assistant Deli Manager
Fry's Grocery Store
06.2022 - 01.2023
Bakery manager
Fresh Thyme Farmers Market
04.2019 - 01.2020
Deli Clerk
Fresh Thyme Farmers Market
11.2018 - 04.2019
Sales associate/Cashier
Sears Department Store
01.2016 - 01.2017
Normal Community West High School
West Ranch High School
- Food Handlers Certification