Summary
Overview
Work History
Education
Skills
Timeline
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Dayton Vickers

Summary

Dynamic technician with a proven track record at DIRECTV, excelling in troubleshooting and customer service. Recognized for enhancing team productivity through effective training and optimizing system performance. Adept at problem-solving and documentation, consistently delivering high-quality support and fostering strong customer relationships. Committed to continuous learning and adapting to new technologies.

Overview

2026
2026
years of professional experience

Work History

Technician

DIRECTV
01.2017 - 07.2025
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Technician/Quality Control Technician

Dish Network Corp
2010 - 2016
  • Researched and implemented new technologies and equipment.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Supported project management teams with expert technical advice, contributing to successful project completions.
  • Enhanced team productivity with thorough training on new technologies and procedures.
  • Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.

Retention Specialist/Sales Supervisor

Charter Communications
2001 - 2010
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Negotiated contract renewals, securing continued business partnerships with satisfied clients.
  • Built constructive customer relationships to improve loyalty and recommendations.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Increased team productivity by providing training on best practices for retaining customers.
  • Enhanced team knowledge and skills with regular training sessions on product updates and communication techniques.

Education

Certificate in Advanced Information Systems -

Business Computer Training Institute (BCTI)
Vancouver, WA
01-2002

Certificate in Integrated Computer Applications -

Business Computer Training Institute (BCTI)
Vancouver, WA
01-2001

Skills

  • Attention to detail
  • Customer service
  • Works well under pressure
  • Multitasking and organization
  • Troubleshooting
  • Documentation and reporting
  • Work Planning and prioritization
  • Customer interaction
  • Problem-solving
  • Verbal and written communication
  • Data analysis

Timeline

Technician

DIRECTV
01.2017 - 07.2025

Technician/Quality Control Technician

Dish Network Corp
2010 - 2016

Retention Specialist/Sales Supervisor

Charter Communications
2001 - 2010

Certificate in Advanced Information Systems -

Business Computer Training Institute (BCTI)

Certificate in Integrated Computer Applications -

Business Computer Training Institute (BCTI)

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