Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Dayton Walter

DeLand

Summary

Dynamic and results-oriented professional with a proven track record at Murphy's Pub & Restaurant, enhancing customer satisfaction through exceptional service and expertise in cocktail crafting. Skilled in team training and development, and adept at multitasking, I excel in fast-paced environments, consistently meeting or exceeding customer service goals.


Overview

7
7
years of professional experience

Work History

Bartender

Murphy's Pub & Restaurant
01.2024 - Current
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.

Server Trainer

Mr. and Mrs. Crab
02.2020 - 01.2024
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Monitored new server performance and offered continuous support throughout training period.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.

Chat Support Representative

GubagooInc
12.2017 - 01.2020
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
  • Maintained extensive knowledge of company policies, procedures, and offerings to effectively address customer needs.
  • Achieved high levels of customer satisfaction by consistently meeting or exceeding response time targets.
  • Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
  • Collaborated with other departments, such as Sales or Technical Support, to ensure seamless customer service experiences.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Contributed to a positive work environment by assisting colleagues in resolving challenging situations when needed.
  • Expedited issue resolution with efficient multitasking and prioritization of multiple chat conversations simultaneously.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Pine Ridge High School
Deltona, FL
05-2015

Skills

  • Strong multitasking
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication
  • Outgoing personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Complex Problem-solving
  • Payment processing
  • Handling difficult customers
  • Hospitality service expertise
  • Service-oriented mindset
  • Team training and development
  • Inventory
  • Salesmanship
  • Sales expertise

Accomplishments

  • Improved team productivity with morale-boosting incentives.
  • Contributed to service that earned a stellar reviews.

Timeline

Bartender

Murphy's Pub & Restaurant
01.2024 - Current

Server Trainer

Mr. and Mrs. Crab
02.2020 - 01.2024

Chat Support Representative

GubagooInc
12.2017 - 01.2020

High School Diploma -

Pine Ridge High School

Similar Profiles

CREATE PROFILE
Dayton Walter