Microsoft Office
Daytra H. Cousar
Office Coordinator
Rosedale,MD
Summary
Goal-driven leader who maintains a productive climate while confidently motivating, mobilizing, and coaching employees to meet high performance standards. Capable of working autonomously in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Office and Surgical Coordinator
Medstar Medical Group, Square Medical Center, Podiatric Surgery
Rosedale, MD
08.2019 - Current
- Contribute to achievement of established departmental goals and objectives and adheres to department policies, procedures, quality standards and safety standards
- Acts as backup resource for administrative positions within practice
- Acts as patient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfaction
- Maintains ongoing communication with billing companies
- Reviews encounter forms daily for completeness and correctness
- Addresses coding problems with providers
- Alerts Practice Administrator if additional coding training is needed
- Manage booking of multiple surgical cases for 3 physicians for hospital-based surgeries
- Obtain prior authorization for all podiatric and plastic surgery surgical procedures
- Schedule all appropriate appointments for patient including all pre-operative and post-operative appointments
- Confirm that all patients have received, understood and signed all consent forms regarding their specific procedure
- Ensure all diagnostic and laboratory tests were completed for medical clearance.
Medical Secretary II
University of Maryland Faculty Physicians Inc
Baltimore, MD
04.2017 - 08.2019
- Provided administrative support for two physicians, two certified nurse practitioner and three fellows including Adult Congenital Health Disease (ADHD) program
- Handled over 50 inbound faxes per day from pharmacies, insurance companies, test results, and consultation requests from other physicians
- Retrieved and scanned patient medical information in EPIC system
- Ensured physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travel
- Verified customer insurance benefits and handled pre-certification procedures to ensure patient insurance covers medical procedure
- Performed prior authorization request from insurance companies and verified eligibility for services rendered or received
- Scheduled appointments for patients and assisted in referral requests
- Processed prescription requests in a timely manner
- Increased job knowledge by participating in educational opportunities; reading professional publications; shadowing physicians.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
Scheduling & Pre-Authorization Coordinator II
University of Maryland Medical Center, Midtown
Baltimore, MD
06.2015 - 11.2016
- Center for Diabetes and Endocrinology {CDE}, Supervised front desk staff of 5 and their work functions while seeing over 100 patients’ daily
- Assisted business supervisor in developing and administering departmental policies and procedures to ensure efficient collection and authorization acquisition process
- Oversaw and performed patient registration activities in EPIC cadence/prelude systems
- Maintained less than 15% error rate on registration error report by reviewing schedules in advance and notifying patients, as necessary for required referral and authorizations
- Assured that staff collected appropriate co-pay fees, completed receipt and payment logs
- Provided guidance and instruction to employees where skills needed improvement
- Assisted Business Supervisor in conducting orientation and training of new employees
- Actively and continuously improves work processes
- Evaluated staff performance and provide feedback for improvements
- Developed and implemented scheduling policies
- Performed all Scheduling and Pre-Authorization Coordinator duties
Scheduling and Pre-Authorization Coordinator
University Of Maryland Medical System
Baltimore, MD
03.2014 - 06.2015
- Performed patient check-in and check-out procedures; including but not limited to collecting co-payments and recording payment notes for over 65 patients daily
- Coordinated scheduling for CDE patient in need of ophthalmologic and other ancillary appointments or procedures
- Performed team leader functions as member of administrative front desk area
- Was responsible for providing administrative and secretarial support to ensure efficiency and increase patient satisfaction rates by 20%
- Acted as liaison to assigned providers, proactively managing and accessing daily schedules to move patients and/or make scheduling changes to maintain full clinical schedules
- Developed several CDE forms and documents utilized by department
- Completed all patient accounting requesting and reports in timely manner
- Printed and copied necessary paperwork from patient charts in accordance with medical record request; adhering to all HIPAA, UMMC and CDE compliance procedures
- Maintained and ordered all departmental supplies to ensure proper operations
- Exceeded goals through effective task prioritization and great work ethic
Staffing Specialist
University of Maryland Medical Center, Supplemental Staffing Office
Baltimore, MD
04.2011 - 03.2014
- Coordinated and supervised placement of over 100 per-diem staff daily for proper utilization in high volume and fast paced units
- Oversaw implementation of patient falls prevention program for supplemental staff pool which consist of 320 clinical staff personnel
- Managed and scheduled staff of 130 patient care technicians and certified nursing assistants on three shifts
- Utilized and updated time management systems to effectively ensure proper billing
- Recognized specific details and needs between clinical units within hospital
- Identified distinction between 190 RN's who work on floor (MS) vs ER, ICU, CVICU, LDR, Cath Lab, including various credentials such as ACLS, PALS, and NRP
- Served as liaison between supplemental staff personnel and unit staff
- Worked closely with unit staff and leadership in meeting staffing needs through scheduling and utilization of temporary staff.
Education
Master of Science - Health Administration
University of Maryland University College (UMUC)
08.2018 - Current
Bachelor of Science - Health Systems Management
University of Baltimore
01.2012 - 05.2014
Skills
Complaint resolution
Client rapport
Customer service expert
MS Office
Verifying insurance
EHR systems expertise
Obtaining authorizations
Correspondence writing
Planning and Coordination
Organization and Time Management
Software
Powerchart/ MedConnect
EPIC
IDX
Microsoft Teams
Timeline
Office and Surgical Coordinator
Medstar Medical Group, Square Medical Center, Podiatric Surgery
08.2019 - Current
Master of Science - Health Administration
University of Maryland University College (UMUC)
08.2018 - Current
Medical Secretary II
University of Maryland Faculty Physicians Inc
04.2017 - 08.2019
Scheduling & Pre-Authorization Coordinator II
University of Maryland Medical Center, Midtown
06.2015 - 11.2016
Scheduling and Pre-Authorization Coordinator
University Of Maryland Medical System
03.2014 - 06.2015
Bachelor of Science - Health Systems Management
University of Baltimore
01.2012 - 05.2014
Staffing Specialist
University of Maryland Medical Center, Supplemental Staffing Office
04.2011 - 03.2014