DAYTRON SUMLIN
Jacksonville,FL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Managing member
Aesir Financial Services Corp
Chicago, IL
02.2015 - Current
- Arise work from home business partner
- Work from Home call center agent providing product support for Accounting, Cable Communications client, Alarm system sales, & home improvement sales
- Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development consultative approach to collect information on customer service, account, and technical concerns
- Onboarded new employees with training and new hire documentation.
- Attended monthly meetings with business partner's to discuss business initiatives and brainstorm new ideas.
- Reviewed customer data to assess current issues and determine eligibility for potential solutions
- Maximized performance by monitoring daily activities and mentoring team members.
- Promoted the company by giving exciting and dynamic presentations to customers.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Income tax preparation for both Individual and corporate returns, processed payroll for various companies
- Verified, allocated, and posted transactions in journals and computerized systems from documents such as invoices, receipts, and reports
- Tracked each interaction for auditing, reporting, and training purposes
Senior client services support manager
Deglace and Associates Financial services Inc
Miami
11.2011 - 04.2017
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Reviewed client data to assess current issues and determine eligibility for potential solutions
- Prepared REI contracts for both buyer, and seller, negotiated purchase and sales agreements,
- Met or exceeded revenue objectives by promoting Products or Services to customers during service, account and sales follow-up calls
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Interviewed clients to obtain vital case information and support associates
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery
- Maintained revenue streams by exhausting every option before offering refunds on escalated calls
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
- Established performance and service goals and held associates accountable for individual performance.
Data analyst/Production support
Programmers Investment Corp
10.2002 - 06.2011
- Provided vendor support, program troubleshooting, data Encryption, file transfer,
- Mainframe interpretations, TSO, JCL trouble shooting and data manipulation
- Running various reports, data pack switching Production of clients related letters, and rebate checks
- Maintained security and data integrity of databases
- Performed functional, non-functional, regression and performance tests for systems
- Collected information by meeting with database architects and administrators to determine client system limitations for capacity and load for JCL data processing projects
- Resolved customer issues by establishing workarounds and solutions and by debugging and creating defect fixes
- Implemented and tested enhancement feature requests to improve product functionality and extend performance
- Observed system functioning and entered commands to test different areas of operations
- Updated software versions with patches and new installations to close security loopholes and protect users.
Education
Diploma - Legal Studies, Alison Online
Some College (No Degree) - Computer And Information Sciences
Kaplan University
McKissock Real Estate Schoo
Web Based Skills
- Leadership
- Communication
- Adaptability
- Computer Skills
- Microsoft Office
- Budgeting and Resource Management
- Communication Skills
- Operations Supervision
- Staff Management
- Scheduling and Coordinating
- Tenant Screening
Certification
- Certified Bookkeeping, Accounting , Udamy, National Association of Certified Public Bookkeepers -
Timeline
Managing member
Aesir Financial Services Corp
02.2015 - Current
Senior client services support manager
Deglace and Associates Financial services Inc
11.2011 - 04.2017
Data analyst/Production support
Programmers Investment Corp
10.2002 - 06.2011
Diploma - Legal Studies, Alison Online
Some College (No Degree) - Computer And Information Sciences
Kaplan University
McKissock Real Estate Schoo
- Certified Bookkeeping, Accounting , Udamy, National Association of Certified Public Bookkeepers -
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