Dayuna Evans
Mesquite,TX
Summary
Self-motivated professional seeking a position within your company that would allow me to use my diverse skill set to enhance customer acquisition, retention, and overall satisfaction. I am confident that my ability to lead with compassion, gracefully tackle challenging situations, and provide innovative solutions will be an asset to your company.
Overview
5
5
years of professional experience
Work History
Learning Experience Apprenticeship Program
Parkland Hospital
5151 Maple Ave Dallas, TX 75235
04.2024 - Current
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Gained acquired knowledge working with patients in the hospital industry , applying learned skills into work situations.
- Communicate with empathy and compassion, resolve high stress management using crisis management skills.
- Attended to patient immediate needs and concerns by acknowledging and providing required attention.
- Measured patient vital signs such as blood pressure, blood sugar,pulse rate and temperature to record information on patients chart.
SHIFT LEAD
MURPHY USA- BALCH SPRINGS
06.2022 - Current
- Handle escalated customer concerns by de-escalating and offering solutions to meet and exceed customer's expectations
- Conduct performance reviews to identify and correct areas needing improvement
- Coach and train employees while managing daily work assignments to enhance daily operations
- Manage resources to consistently meet production, quality, and cost goals
- Educate staff on upselling techniques to meet revenue goals
- Supervise employees to maintain productivity and promote positive customer experiences
- Delivered high level of customer service to customers using active listening and engagement skills.
CASHIER
WALMART- BALCH SPRINGS
04.2022 - Current
- Train new team members in cash register operation, stock procedures and customer services
- Complete daily recovery tasks to keep areas clean and neat for maximum productivity
- Assist customers with finding specific products and provide product solutions and advice as needed
- Learn roles of other departments as needed to provide additional coverage and keep store operational
- Delivered high level of customer service to customers using active listening and engagement skills.
CASHIER
PILOT FLYING J- JACKSON, MS
08.2021 - 01.2022
- Assisted customers with purchases and promoted and enrolled customers into the rewards program
- Delivered high level of customer service to customers using active listening and engagement skills
- Assisted customers in locating specific products, answered questions, and offered product advice as needed
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Tracked company inventory and arranged products to improve daily sales.
Customer Service Representative
Comcast - Jackson, MS
01.2019 - 07.2020
- Provided inbound call support and in-store support to educate customers about billing, payment processing and policies and procedures
- Collected and returned items to correct shelf locations and arranged displays to promote sales
- Delivered high level of customer service to customers using active listening and engagement skills
- Handled escalated customer concerns by de-escalating and offering solutions to meet and exceed customer's expectations.
Education
GED -
Cornerstone Christian Correspondence School
Townsend, GA10.2022
Skills
- Professional
- Analytical Thinker
- Detail Oriented
- Efficient Team Player
- Flexible
- Fast Learner
- Leader
- Medical Terminology
- Care Planning
- CPR First aid certified
- Equipment Cleaning and Inspection
Timeline
Learning Experience Apprenticeship Program
Parkland Hospital
04.2024 - Current
SHIFT LEAD
MURPHY USA- BALCH SPRINGS
06.2022 - Current
CASHIER
WALMART- BALCH SPRINGS
04.2022 - Current
CASHIER
PILOT FLYING J- JACKSON, MS
08.2021 - 01.2022
Customer Service Representative
Comcast - Jackson, MS
01.2019 - 07.2020
GED -
Cornerstone Christian Correspondence School