Day'Veon Savoy
Chesapeake Beach,Maryland
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Sales Associate
Dick's Sporting Goods, Inc
08.2023 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Answered customer questions about sizing, accessories, and merchandise care.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Movie Theater Employee
Flagship Cinemas
08.2022 - 08.2023
- Collaborated with team members to ensure smooth operations during peak movie seasons and special events.
- Monitored guests for compliance with safety and security protocols, raising any issue with security.
- Conducted routine inventory checks for concession items, minimizing waste and ensuring product availability for guests.
- Performed regular maintenance tasks on theater equipment, prolonging their lifespan and functionality.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Maintained up-to-date knowledge of current films being shown at the theater as well as those coming soon in order to respond effectively to guest inquiries.
- Provided guidance on seating and ticketing procedures to increase customer satisfaction.
- Liaised with management regarding any necessary improvements or changes needed within the theater, helping to maintain a consistently high level of service and guest satisfaction.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Participated in promotional events, effectively boosting ticket sales for upcoming movies and features.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Contributed to increased concession sales by offering personalized recommendations based on customer preferences.
- Worked with other staff members for smooth theater operations.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Checked IDs for age-restricted shows in compliance with regulations.
- Secured theater at end of each shift to prevent theft of theater items.
- Assisted patrons with seating by giving directions and lighting paths.
Sales Associate
Champs Sports
08.2022 - 04.2023
- Engaged with customers to effectively build rapport and lasting relationships.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Engaged with customers to build rapport and loyalty.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Assistant Manager
Olympia Sports Inc.
03.2022 - 06.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
Grocery Stocker
Walmart
12.2020 - 06.2021
- Checked for outdated and overripe grocery items and removed from inventory.
- Checked aisles for spills to complete quick clean-up.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Completed regular cycle counts and inventory audits.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Maintained effective team member communication.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Performed inventory control, such as counting and stocking merchandise.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Consistently lifted materials weighing as much as 50 pounds.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Education
High School Diploma -
Northern High School
Owings, MD06.2021
Skills
- Shrinkage Prevention
- Vendor Performance Monitoring
- Product and Service Knowledge
- Greet Guests
- Shift Coverage
- Financial Management
- Accounting Techniques
- Sales Activities
- Sales Monitoring
- Employee Coaching and Motivation
- Store Opening and Closing
- Product Runs
- Multi-tasking strength
- Product Demonstrations
- Listening Skills
- Decision-Making
- Computer Proficiency and Microsoft Office
- Inventory Tracking
- Shipment Processing
- Sales floor organization
- Inventory Management
- Flexible Schedule
- Upselling
- Cleaning techniques
- Money Handling
- Customer Assistance
- Basic Mathematics
- Honest and Dependable
- Customer Service
- Attention to Detail
Football
Won Athlete of the Year in 2021-2022 football season
Have been actively playing some form of football since the age of 6
Coaching
Been coaching flag football for 2+ years now
Will start coaching high school JV in summer 2024
Timeline
Sales Associate
Dick's Sporting Goods, Inc
08.2023 - Current
Movie Theater Employee
Flagship Cinemas
08.2022 - 08.2023
Sales Associate
Champs Sports
08.2022 - 04.2023
Assistant Manager
Olympia Sports Inc.
03.2022 - 06.2022
Grocery Stocker
Walmart
12.2020 - 06.2021
High School Diploma -
Northern High School
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