Dayvette Fynn
Houston,TX
Summary
Detail-oriented in client servicing, offering 15 years of customer service experience. Dedicated to thoroughly and accurately resolving customer concerns with forward-thinking and knowledgeable solutions. Skilled in mentoring new employees on processes and policies in support of team and business objectives.
Overview
8
8
years of professional experience
Work History
Medical Records Auditor
LifeGift Organ Donation Center
Houston, TX
09.2023 - 03.2024
- Reviewed patient medical records to ensure accuracy and completeness of documentation.
- Conducted audits of patient medical records for compliance with regulatory requirements.
- Performed internal reviews to assess the effectiveness of current processes related to patient medical records management.
- Identified areas where improvements can be made in the organization's policies and practices related to medical record keeping.
- Collaborated with physicians, nurses, and other healthcare providers on issues related to clinical documentation improvement initiatives.
- Developed reports summarizing audit findings and recommendations for improvement.
Insurance Broker
Family First Life
Boston, MA
02.2021 - 01.2023
- Develop effective marketing strategies to sell insurance plans to new clients or upsell to current clients
- Use methods such as networking, cold calling etc., to spot opportunities and cultivate trust with potential customers
- Gauge the condition of business or individual customers and discover plans according to their requirements
- Conduct risk management audits to ensure compliance with state regulations and company policies
- Collaborate with underwriters on policy review processes to determine coverage eligibility and limits
- Maintain client relationships by responding promptly to inquiries via phone or email
- Key Contributions: Developed referrals, accounting for over 70% of new business
- Converted 70-80% of all leads utilizing the sales technique of matching needs to the benefit of clients
- Received 100% customer service satisfaction ratings.
Lead Fraud Specialist
Santander Bank
Boston, MA
05.2018 - 09.2019
- Assisted in the investigation and handling of ATMs and checked fraud using transaction history data and other analytical tools
- Analyzed suspected transactions and reported discrepancies to managers and law enforcement agents
- Documented investigative reports and followed up on planned actions to ensure completeness
- Periodically performed all administrative and clerical duties ensuring accountability and efficiency.
Customer Service Representative
CareScout
Waltham, MA
09.2016 - 04.2018
- Addressed customers' concerns via email and telephone, ensuring complete satisfaction
- Educated customers and provided them with available options to assist them in making better choices
- Accurately input and managed customers' records ensuring compliance with Information Privacy laws
- Frequently counseled and educated clients about their general benefits, eligibility for company programs and their requirements
- Reported customers' concerns about company programs to management to make informed decisions about future programs
- Facilitated company meetings, wrote meeting minutes, and distributed action items to teams
- Welcomed company guests and logged daily entries ensuring efficient accountability of all persons entering company property
- Received company mails and distributed them to their respective addressees
- Key Contributions: Increased customer satisfaction rate by 10% by providing timely and accurate customer service
- Developed/maintained strong relationships with clients, resulting in an increase in client satisfaction rating from 83% to 92%.
Personal Banker/Teller
TD Bank
Wellesley, MA
05.2016 - 08.2016
- Provided banking products and services such as trusts, investments, or check processing services
- Prepared forms and agreements to complete sales and banking transaction
- Identified customers' financial services needs and prepared proposals to sell services that addressed those needs
- Cashed checks and pay out money after verifying signatures and other details
- Processed transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Key Contributions: Led an initiative to improve customer service by implementing new processes and procedures within the branch resulting in improved efficiency and productivity by 10%
- Increased sales team performance metrics by 5% while maintaining 100% client satisfaction rates.
Education
Associate Degree - Business Management -
Las Positas College
11.2015
Skills
- Customer Service Excellence
- Relationship Building & Management
- Customer Engagement
- Prescriptive, Consultative, & Credible
- Business Development
- Customer Retention
- Strategic Planning & Management
- Client Scheduling
- Coordination & Collaboration
- Highly Detailed Oriented
- Persuasion & Negotiation
- Critical Thinking & Decision-Making
- Extensive Computer Work
- Team Leadership
- Self-motivation & Initiative
- Supervision & Follow-up
- Call Center
- Positive And Professional
Timeline
Medical Records Auditor
LifeGift Organ Donation Center
09.2023 - 03.2024
Insurance Broker
Family First Life
02.2021 - 01.2023
Lead Fraud Specialist
Santander Bank
05.2018 - 09.2019
Customer Service Representative
CareScout
09.2016 - 04.2018
Personal Banker/Teller
TD Bank
05.2016 - 08.2016
Associate Degree - Business Management -
Las Positas College
Similar Profiles
Christy GravesChristy Graves
Referral Clinical Specialist at LifeGift Organ Donation CenterReferral Clinical Specialist at LifeGift Organ Donation Center
Valerie DanielsValerie Daniels
Donation Communication Coordinator at LifeGift Organ Donation CenterDonation Communication Coordinator at LifeGift Organ Donation Center
NAICOLE WATTSNAICOLE WATTS
Donation Clinical Specialist at Life Gift Organ Donation CenterDonation Clinical Specialist at Life Gift Organ Donation Center