Dayvion Lloyd
Philadelphia,PA
Summary
Organized, dependable, reliable candidate with great work ethic, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Motivated Server with engaging personality and flexible approach. Upbeat, friendly with great work ethics. Enthusiastic & reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Install America
03.2023 - 03.2025
- Resolved customer inquiries efficiently, ensuring high satisfaction rates and repeat business.
- Trained new staff on company policies and customer service protocols to enhance team performance.
- Collaborated with cross-functional teams to streamline service processes, improving overall response times.
- Analyzed customer feedback to identify trends, implementing solutions that enhanced service delivery.
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Utilized call center software to log interactions and update customer records accurately.
- Collaborated with cross-functional teams to enhance communication flow and improve service delivery.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Resident Assistant
Morris Pace Assisted Living
02.2022 - 01.2024
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Maintained clean, safe, and well-organized patient environment.
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Responded to room transfers, incident reports, and maintenance requests.
Medical Technician
Stabon Manor Personal Care Home
02.2021 - 12.2023
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Maintained patient confidence and protected hospital by keeping information confidential.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Administered medications and performed basic and advanced patient assessments.
Home Health Aide
CareGivers Of America
01.2018 - 06.2023
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications in accordance with doctor's instructions.
- Developed rapport to create safe and trusting environment for care. Assisted disabled residents to support independence and well-being.
Direct Care Worker
Hands From The Heart Home Healthcare Services
03.2019 - 07.2022
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Documented vitals, behaviors, and medications in client medical records.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Prepared healthy meals to support client nutritional needs.
- Maintained clean, safe, and well-organized patient environment.
Customer Service Manager
KFC Restaurant
10.2013 - 12.2015
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
High School Diploma - General Studies
American Academy Of Pinecrest
St. Petersburg, FL03.2017
Skills
- Nursing Homes
- Medical terminology knowledge
- Emotional Support
- General Housekeeping Abilities
- Grooming and Bathing Assistance
- Medication Assistance
- Trustworthy Companion
- Dementia and Alzheimer's Knowledge
- Nutrition and Diet
- Personal Care Assistance
- Policy and Procedure Explanations
- Dietary Needs
- Companionship and Emotional Support
- Special Dietary Requirements
- Adaptable and Flexible
- Resident support
- Direct Patient Care
- CPR Certified
- Covid Symptom Screening
- Transportation
- Client documentation
- Crisis Management
- Compassionate Caregiving
- Medical Records Management
- First aid and safety
- State regulations knowledge
- Medication Administration
- Behavior management
- Helping students with special needs
- CPR and first aid
- Disability awareness
- After-school programs
- Crisis management
- Fast learner
- Attention to detail
- Problem-solving abilities
- Multitasking
- CPR certification
- Effective communication
- Dressing assistance
- Adaptability and flexibility
- Dementia care
- Certified in CPR/AED
- Supportive personality
- Safety compliance
- Meal planning and preparation
- Housekeeping
- Caring companionship
- Personal care worker
- Emotional support
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Install America
03.2023 - 03.2025
Resident Assistant
Morris Pace Assisted Living
02.2022 - 01.2024
Medical Technician
Stabon Manor Personal Care Home
02.2021 - 12.2023
Direct Care Worker
Hands From The Heart Home Healthcare Services
03.2019 - 07.2022
Home Health Aide
CareGivers Of America
01.2018 - 06.2023
Customer Service Manager
KFC Restaurant
10.2013 - 12.2015
High School Diploma - General Studies
American Academy Of Pinecrest