Summary
Overview
Work History
Education
Skills
Timeline
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Dayvon Briggs

New York,NY

Summary

Dynamic business leader prepared to tackle the challenges of a Senior Manager role, blending a comprehensive understanding of business operations with a steadfast commitment to team success and impactful results. Recognized for adaptability in fast-paced environments and fostering collaboration to drive innovative solutions. Proven ability to leverage strong analytical and decision-making skills to navigate complex problems and enhance organizational performance. Passionate about empowering teams to exceed goals and contribute to overall business growth.

Overview

2026
2026
years of professional experience

Work History

Senior Manager Field Services

Best Buy Inc
07.2023 - Current
  • Provide direct leadership development to 8 Leaders, and responsible for 20+ leaders, 200+ line level associates in both New York and New Jersey Locations
  • Managed efficient field operations and overall profitability of Services and installation, including but not limited to repair management, Service Partner installation partnership, In home sales and health work.
  • Led cross-functional teams to achieve project milestones and deliver high-quality results.
  • Drive profitability across all channels through analysis of sales trends.
  • Maintained maximum sustained profitability through positive YOY growth
  • Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
  • Directed company's rebranding initiative, refreshing brand image and attracting broader customer base.
  • Optimized supply chain operations, ensuring timely delivery of products and reducing inventory holding costs.
  • Oversaw expansion into new markets, conducting market research and adapting strategies to meet local needs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Identify, develop, and retain internal talent; recruit and build relationships with external talent.
  • Full knowledge and experience in Omni-Channel Management. Recognized in all fields as a Master of excellence in sales, operations, leadership, consumer experience, profit improvement, talent development, and business acumen.
  • Full Knowledge of Human Resources Practices including but not limited to recruiting, talent development, organizational development, labor and minor relations, Kenexa, workdays, rewards, work and health benefits, compensation, payroll, industrial relations, succession planning, etc.

Fields Services Manager

Best Buy Inc
2020 - 2023
  • Managed a Deputizing for the Area Manager, supporting and overseeing field agents in multiple store locations
  • Planned and administered salary and incentives to ensure reward and retention of high performers and motivation of all staff
  • Managed recruitment of new field staff and delivered a total of 2 million dollars in annual revenue
  • Provided training and induction programs for new employees increasing confidence and productivity
  • Supporting 4+ Leaders and 50+ line level employees with Installation of Consumer Electronics, Home Theater, Computers, Networking equipment
  • Ensured compliance with all procedures/regulations to achieve satisfactory store field expectations
  • Marketed the company by organizing volunteer outings.
  • Responsible for ensuring Labor Management Cycle was followed (e.g. forecasting, scheduling, measuring, and analyzing labor performance)
  • Review and maintain engagement repair budgets, write-off and department expenditures
  • Research and resolve customer inquiries resulting in increased customer satisfaction
  • Demonstrate sales capability, including prospecting, negotiating and closing skills
  • Develop and manage implementation of field Business plans to achieve individual and field sales, service and revenue goals
  • Met with customers to discuss service needs and offer available solutions.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Implemented inventory management systems to reduce costs and increase efficiency in the service department.
  • Streamlined scheduling procedures, optimizing technician deployment to maximize productivity and minimize client wait times.
  • Streamlined service delivery processes, reducing wait times for customers by implementing efficient scheduling systems.
  • Developed comprehensive training program for new hires, ensuring high level of competence and adherence to company standards.
  • Fostered culture of continuous improvement, encouraging staff to suggest and implement process enhancements.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Education

HR Management

Strayer University
Piscataway, New Jersey

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Talent development
  • Organizational improvement
  • Organizational development
  • Human resources management
  • Reporting management
  • Corporate communications
  • Reporting oversight
  • Business performance management
  • Revenue forecasting

Timeline

Senior Manager Field Services

Best Buy Inc
07.2023 - Current

Fields Services Manager

Best Buy Inc
2020 - 2023

HR Management

Strayer University

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