Dee Buckley
Nashville,TN
Summary
Organized Data Entry Keyer with track record of accuracy in fast-paced environments. Punctual and reliable employee committed to thoroughness and quality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shuttle Operations Manager
TOWNE PARK-HILTON
Nashville, TN
01.2024 - 11.2024
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Recruited and trained new employees to meet job requirements.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Performed administrative duties such as filing, data entry.
Supervisor of OperationsValet/Front Office
FOUR SEASONS-METROPOLIS
Nashville, TN
10.2023 - 06.2024
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Verified accuracy and completeness of data entry into the database system.
- Maintained confidentiality of sensitive information entered into the system.
- Monitored parking area for safety, security and general customer concerns.
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
Account Manager/Manager of Food Operations
PARK HAPPY LLC
Nashville, TN
08.2022 - 06.2024
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Forecasted, scheduled and monitored project timelines, personnel performance, and cost efficiency.
- Facilitated resolution of conflicts between team members when necessary.
- Produced thorough, accurate and timely reports of project activities.
- Created team objectives and roles with specific goals outlined for each individual.
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Prepared cost estimates for projects of varying sizes.
- Managed contracts with vendors and suppliers by assigning tasks and communicating expected deliverables.
- Coordinated with the finance department to manage budgeting and forecasting for the food service department.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Executed strategic sales plans to expand customer base and revenue.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
Project Manager/Senior Business Operations Manager
TOPTIERSNEAKERGROUP LLC
Nashville, TN
02.2021 - 05.2023
- Designed an automated process for segmenting customers into targeted groups based on demographic information.
- Planned advertising campaigns for online, print and other mediums.
- Coordinated daily logistics operations, including shipment scheduling and tracking.
- Monitored and reported on transportation costs, ensuring adherence to budget constraints.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Analyzed customer feedbacks to determine areas for improvement in service delivery.
- Maintained detailed knowledge of product lines and sales procedures at organization.
- Reviewed existing pricing models and recommend changes for improved profit margins.
Remote Sales and Ecommerce Management
URBANCLOSETCLUB LLC
Nashville, TN
09.2019 - 02.2021
- Negotiated contracts with suppliers of goods and services.
- Identified customer needs by asking questions and advising on best solutions.
- Researched industry regulations related to sales practices in order to remain compliant.
- Supported sales team members to drive growth and development.
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented strategic plans to achieve company objectives.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted market research and reported on competitors.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Education
Bachelor of Science - Business Administration And Management
UNIVERISTY OF TENNESSEE CHATTANOOGA
CHATTANOOGA05-2019
Associate of Science - Business Administration And Management
Volunteer State Community College
Gallatin, TN08-2017
High School Diploma -
Beech Senior High School
Hendersonville05-2014
Skills
- KPI monitoring
- Process improvement
- Employee training
- Project scheduling
- Cost management
- Team leadership
- Effective communication
- Data entry accuracy
- Database management
- Customer Service
- Accuracy and attention to detail
- 10 years of Customer Service
- 5 Years of Project Management
- 4 Years of Data Entry
Affiliations
- Business Case Studies and Research
- Basketball and Fitness
- Fishing
- Social Networking events
Languages
English
Full Professional
Certification
- Microsoft Master
- Microsoft Project Managment
- Data Entry Clerk Lead
Accomplishments
- Expanded 3 businesses in a 2 year time frame
- Grossed over $300k in sales for Wholesale Retailer
Timeline
Shuttle Operations Manager
TOWNE PARK-HILTON
01.2024 - 11.2024
Supervisor of OperationsValet/Front Office
FOUR SEASONS-METROPOLIS
10.2023 - 06.2024
Account Manager/Manager of Food Operations
PARK HAPPY LLC
08.2022 - 06.2024
Project Manager/Senior Business Operations Manager
TOPTIERSNEAKERGROUP LLC
02.2021 - 05.2023
Remote Sales and Ecommerce Management
URBANCLOSETCLUB LLC
09.2019 - 02.2021
Bachelor of Science - Business Administration And Management
UNIVERISTY OF TENNESSEE CHATTANOOGA
Associate of Science - Business Administration And Management
Volunteer State Community College
High School Diploma -
Beech Senior High School