Dayvson Tavares
Irvine,CA
Summary
Experienced Operations Manager with over nine years of success managing Delivery Service Partners (DSP) for Amazon. Skilled in scheduling, quality control, fleet management, employee hiring, and training. Strong leadership capabilities in driving team development and fostering a culture of continuous improvement. Focus on optimizing resources, reducing costs, and aligning operational processes with strategic goals for consistent results in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
OPS MANAGER
OC Delivery Direct
03.2021 - Current
- Oversee the operation from start to finish, ensuring hiring, scheduling, and fleet management.
- Monitoring and assisting over 100 drivers to ensure SOPs and goals are met.
- Strategize and coordinate to improve productivity, safety and lower operations costs.
- Create Excel sheets to reduce the time spent assigning routes, metric scorecards, and breakdowns, highlighting outliers.
- Coordinate with Amazon leaders to resolve recurring issues, including routing defects, customer escalations, concessions, scorecard impacts, and standard work performance reports that compromise quality and route efficiency.
- Train and manage dispatchers to delegate structured actions supporting the driver's success.
- Planned and executed an extended operation, allowing Amazon to meet volume demands at regional station.
DISPATCHER
HERMES GLC
11.2020 - 01.2021
- Communicate with drivers to ensure timely deliveries and minimize overtime.
- Shared best practices with drivers to avoid delivered not received, shipments causing concessions.
- Ensured proper completion of van inspections, incident reports, and refusal of treatment, setting safety at the highest standard.
- Directed dispatching, routing, and tracking of 60-plus fleet vehicles.
OPS MANAGER
SCOOBEEZ INC.
03.2016 - 11.2020
- Launched Scoobeez Inc. at DLA9 (Irvine) and supported operations for eight months at DLA8(Hawthorne).
- Voiced barriers to Amazon during weekly dispatch meetings and created actions towards resolution.
- Partnered with in-station customer service to gain missing delivery information to ensure route delivery completion.
Education
Technical Support - Entry-level IT Support Specialist
Google
College - Production Engineer
University - Estacio De Sa
01.2011
College - Management for Oil and Gas Industry
University - Estacio De Sa
01.2007
Skills
- Empowering leadership
- Analytical decision-making
- Experienced with Microsoft Office applications
- Efficient problem solving
Languages
Portuguese.
English.
Timeline
OPS MANAGER
OC Delivery Direct
03.2021 - Current
DISPATCHER
HERMES GLC
11.2020 - 01.2021
OPS MANAGER
SCOOBEEZ INC.
03.2016 - 11.2020
Technical Support - Entry-level IT Support Specialist
Google
College - Production Engineer
University - Estacio De Sa
College - Management for Oil and Gas Industry
University - Estacio De Sa
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