Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Dazha Floyd

Property Management
Birmingham,AL

Summary

Accomplished professional with a proven track record in property management and banking operations, notably at Estelle and PNC Bank. Expert in enhancing tenant relations and operational efficiency, demonstrated through innovative marketing strategies and streamlined processes. Skilled in administrative support and strong communication, achieving significant improvements in customer satisfaction and lease renewals.

Overview

12
years of professional experience

Work History

Estelle

Assistant Property Manager
11.2023 - Current

Job overview

  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.

Estelle

Marketing Representative
10.2022 - Current

Job overview

  • Created reports to track performance of marketing campaigns and suggest improvements.
  • Collaborated with cross-functional teams to create cohesive marketing strategies that aligned with company goals and objectives.
  • Responded to customer inquiries promptly and professionally to increase customer satisfaction.
  • Provided exceptional customer service at promotional events, fostering positive relationships with potential clients and partners.

The Park At Buckingham

Leasing Manager
06.2022 - 09.2022

Job overview

  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.

Adona Apartments

Leasing Agent
01.2022 - 06.2022

Job overview

  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.

PNC Bank

Sr. Operations Specialist II
06.2021 - 12.2021

Job overview

  • Improved operational efficiency by streamlining processes and implementing best practices.
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Processed subpoenas for the company.
  • Pulled surveillance, and all other important documents requested for subpoenas.

BBVA Compass Bank

Subpoena Fulfillment
04.2018 - 06.2021

Job overview

  • Developed strong relationships with court personnel and other key stakeholders, facilitating smooth communication throughout the subpoena process.
  • Provided exceptional customer service when interacting with clients, law firms, or courts regarding subpoena matters.
  • Conducted thorough audits of subpoena records to identify errors and inconsistencies, ensuring compliance with established guidelines.
  • Managed multiple competing priorities effectively, consistently meeting deadlines for all assigned tasks.

Lowes

Credit Coordinator
02.2016 - 02.2019

Job overview

  • Supported department's month-end closing processes.
  • Improved efficiency within the finance department by collaborating on cross-functional projects, such as software implementation or process improvement initiatives.
  • Negotiated payment terms with customers to optimize cash flow and prevent delinquency issues.
  • Enhanced cash flow by ensuring timely collection of outstanding receivables through regular follow-ups with clients.

United Services

Administrative Assistant
05.2012 - 04.2016

Job overview

  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

Huffman High Shool
950 Springville Rd Birmingham, AL 35215

High School Diploma
05.2012

University Overview

Skills

  • Administrative Support
  • Strong Communication Skills
  • Property tours and inspections
  • Telephone and email etiquette
  • Fair Housing Regulations
  • Tenant issue resolution
  • Tenant relations
  • Leasing and sales
  • Unit inspection
  • Staff Management
  • Payment Collection
  • Onsite tours
  • Application process proficiency
  • Policy Enforcement
  • Appointment Scheduling
  • Property Inspection
  • Building Maintenance Knowledge
Availability
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sunday
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Timeline

Assistant Property Manager
Estelle
11.2023 - Current
Marketing Representative
Estelle
10.2022 - Current
Leasing Manager
The Park At Buckingham
06.2022 - 09.2022
Leasing Agent
Adona Apartments
01.2022 - 06.2022
Sr. Operations Specialist II
PNC Bank
06.2021 - 12.2021
Subpoena Fulfillment
BBVA Compass Bank
04.2018 - 06.2021
Credit Coordinator
Lowes
02.2016 - 02.2019
Administrative Assistant
United Services
05.2012 - 04.2016
Huffman High Shool
High School Diploma

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