Dazhan Banks
Summary
Dynamic and detail-oriented professional with extensive experience as an Armed Security Officer at SECURCORP, skilled in surveillance and conflict resolution. Proven ability to enhance customer service and team productivity through innovative training and organization. Certified in CPR and First Aid, committed to ensuring safety and delivering exceptional support in high-pressure environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Armed Security Officer
SECURCORP
01.2022 - 03.2026
- Conduct regular patrols of designated areas to ensure the safety and security of the premises
- Respond promptly to emergency situations and follow established protocols for handling various threats
- Monitor surveillance cameras and alarm systems to identify and address any potential security breaches
- Maintain accurate records of all security incidents, including detailed reports for management and law enforcement
- Collaborate with local authorities and emergency services to coordinate responses to security incidents or threats
- Checked personnel ID badges and issued temporary credentials to visitors.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
Grocery Store Associate
Lidl
01.2020 - 01.2022
- Mentored colleagues and supplied crucial backup assistance to organizational leadership.
- Designed and instituted effective customer service training frameworks.
- Upheld cleanliness and order in checkout areas by performing floor mopping, trash disposal, and surface wiping.
- Sorted and returned unpurchased or returned items to correct shelf placements and designed displays to elevate sales.
- Displayed exceptional energy and professionalism during communications with clients and staff.
- Assisted customers with inquiries, delivering outstanding support and personalized solutions to fulfill requirements.
- Quickly handled inquiries and requests from prospective customers.
- Elevated team productivity and efficiency via implementation of operational best practices.
- Assisted in identifying and securing out-of-stock products aligned with customer requests.
- Aligned with customer call standards, elevating service efficiency, handle duration, and productivity.
- Trained staff on operating procedures and company services.
Retail Warehouse Associate
Amazon Fresh
07.2018 - 08.2020
- Used knives, hand-held peelers and choppers to cut, trim and wrap produce for individual sale.
- Verified proper merchandising for freshness and quality of goods by properly handling produce, minimizing damage and spoilage of products.
- Unloaded produce trucks and broke down produce pallets to organize produce within refrigerator and dry storage areas.
- Verified deliveries against invoices to complete shortage and overage reports.
- Referred to established price lists to stamp and attach price tags on merchandise.
- Scanned shelves and product cases for expired stock and outdated items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Wrapped, boxed and weighed bakery department products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
MT Vernon High School
Alexandria , Virginia 06-2018
Skills
- CCTV
- MEB
- Customer Service
- CPR
- First Aid Certified
- AED
- Surveillance
- Communication
- Armed Security
- Innovation
- Organization
- Problem Solving
- Detail Oriented
- Conflict Resolution
- Patrolling
- Computer literacy
- Alertness
- Ability to follow directions
- Writing skills
- Team player
Certification
First Aid
Universal Global Consultants
(obtained) July 2024
CPR
Universal Global Consultants
(obtained) July 2024
AED
Universal Global Consultants
(obtained) July 2024
Aerosol weapons
Larry Smith Enterprises
(obtained) June 2024
MEB
Safariland Training Group (STG)
(obtained) June 2024
Armed License
D&D Security Training
(obtained) January 2022
Unarmed Security License
Miller Consulting Group Inc.
(obtained) August 2020
Timeline
Armed Security Officer
SECURCORP
01.2022 - 03.2026
Grocery Store Associate
Lidl
01.2020 - 01.2022
Retail Warehouse Associate
Amazon Fresh
07.2018 - 08.2020
High School Diploma -
MT Vernon High School