Energetic individual remaining poised and composed in all types of stressful situations. Smart and dedicated Hospice Aide handling multiple tasks independently while assisting patients. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Hi, I’m
Da'Zhane Ricks
Columbus,OH
Summary
Overview
9
years of professional experience
1
Certification
Work History
Barbara Cox RN
Private Hospice Caregiver Supervisor
09.2023 - Current
Job overview
- Maintained detailed documentation of patient progress and communicated updates to the hospice care team effectively.
- Enhanced patient comfort by providing compassionate end-of-life care and support.
- Fostered strong relationships with community partners such as churches, nursing homes, hospitals resulting in increased referrals for hospice services.
- Recognized signs of impending death, providing timely communication with both the hospice team and the patients family to prepare for final moments together.
- Enabled smooth transitions between healthcare settings by coordinating with medical professionals and facilities when needed.
- Assist in completion of annual review/audit. Complete end-of-month expense analysis
- Assist with vehicle titling duties
- Demonstrated cultural sensitivity while serving diverse populations facing terminal illness throughout various communities.
Cheer Pack North America
Shipping Scheduling Supervisor
03.2023 - 09.2023
Job overview
- Supervisor,
- Office management,
- Schedule/plan meetings,
- Reception, Data entry,
- Customer service,
- Liaising with vendors to ensure timely delivery,
- payroll, account management,
- Collections
- Reconcile and replenish cash boxes
- read and comprehend instructions and information
- Co-ordinate clerical duties within department and with other departments
- Reconcile vendor statements to our payable checks
- Assist in completion of annual review/audit. Complete end-of-month expense analysis
- Assist with vehicle titling duties
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Successfully managed staff schedules during high-volume periods, ensuring optimal coverage without sacrificing quality of service.
- Improved employee satisfaction by addressing scheduling conflicts promptly and fairly.
SUN Behavioral Columbus
Referral Specialist
03.2020 - 03.2022
Job overview
- Office Managment,
- Resolve Registration,
- Collections,
- Pre-certification/ case related affairs before admission, Receptionist,
- Book keeping,
- Support clinical staff w admin
- Like components, Gather relevant info Ex:: insurance carriers and financial responsibilities being provided,
- High volume calls,
- Customer service,
- Patient exchange/ Bedboard management
Barbara E Cox
In Home Private Caregiver
03.2018 - 01.2020
Job overview
- Assists clients with bathing,
- grooming,
- toileting
- adequate nutritional intake in client's homes and/ or facilities as assigned daily
- Verifies Insurance, conducts family meetings to go over care plans/ASP's,
- Conducts home visits with dementia clients and their families
- Works with Hospice patients
- providing 24 hour care in a home setting
- General office tasks,
- data entry
- keyed and updated schedules when needed
- Assisted with Reception coverage, answering inbound calls/directing calls
- In-Office File Management
- medical records management when needed
Wexner Heritage Village
Administrative Assistant
01.2016 - 12.2018
Job overview
- Answers a high volume of calls and maintains a rapid response rate
- Log information on calls received
- where required and maintains detailed and accurate records,
- Take client and referral party referrals
- Assist with accounting functions as assigned, e.g., ledger entering
- processing accounts receivable for deposits
- File data and perform other routine clerical tasks as assigned,
- Concierge duties
- Type memos, correspondence, agendas and reports as required,
- Maintain files for the company
Education
Ohio Sate School of CosmologyCanal Winchester, OH
Cosmetology license in Study of cosmetology from Business Management
12.2019
University Overview
Independence High SchoolColumbus, OH
Diploma
01.2012
University Overview
Skills
- Receptionist
- Outlook
- Administrative Assistant
- Payroll
- Records Managment
- Hospice Care
- Patient Care
- Medical Office Experience
- Microsoft Excel
- Microsoft PowerPoint
- Administrative experience
- Communication skills
- Customer relationship management
- Customer service
- HIPAA
- Clerical Experience
- Sales
- Marketing
- Concierge (2 years)
- High volume payroll (4 years)
- Front desk
- Clerical experience
- Conflict management
- Data collection
- Account management
- QuickBooks
- Medical terminology
- Quality control
- Leadership
- Relationship management
- Project scheduling
- Medical records
- Human resources
- Accounting
- Office management
- Supervising experience
- Cash register
- Cash handling
- Reliability and punctuality
Certification
- CPR Certification
- State Tested Nursing Assistant
- Driver's License
- Certified Payroll Professional
- Fundamental Payroll Certification
- Senior Professional in Human Resources
- SHRM Senior Certified Professional
Additional Information
Additional Information
OSHA experiencedPersonal Information
Personal Information
Title: Administrative AssistantTimeline
Private Hospice Caregiver Supervisor
Barbara Cox RN
09.2023 - Current
Shipping Scheduling Supervisor
Cheer Pack North America
03.2023 - 09.2023
Referral Specialist
SUN Behavioral Columbus
03.2020 - 03.2022
In Home Private Caregiver
Barbara E Cox
03.2018 - 01.2020
Administrative Assistant
Wexner Heritage Village
01.2016 - 12.2018
Ohio Sate School of Cosmology
Cosmetology license in Study of cosmetology from Business Management
Independence High School
Diploma