Dazia Jones
Baltimore,MD
Summary
Accomplished Leasing Specialist with a proven track record at Habitat America, enhancing tenant satisfaction and streamlining leasing processes. Expert in tenant issue resolution and property management, demonstrated through increased lease renewals and efficient rent collection. Skilled in Yardi Software and known for exceptional telephone etiquette, I excel in fast-paced environments, significantly improving operational efficiency.
Overview
6
6
years of professional experience
Work History
Leasing Specialist
Habitat America
04.2021 - 10.2023
- Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
- Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
- Negotiated favorable lease terms with prospective tenants to maximize revenue and ensure an mutually beneficial agreement.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Managed over 100 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
Assistant Property Manager
Eagle Rock Management
01.2020 - 04.2021
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Streamlined rent collection process for improved cash flow and reduced delinquencies.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
Call Center Sales Representative
Len The Plumber
09.2017 - 01.2020
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
- Managed escalated calls professionally, resolving complex issues effectively while maintaining rapport with callers.
- Boosted revenue by identifying up-selling and cross-selling opportunities during customer interactions.
- Utilized CRM systems proficiently to track customer interactions, ensuring accurate records for future reference and followups.
Education
Bachelor of Science - Business Administration
University Of Maryland Global Campus
Upper Marlboro, MDSkills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal-Oriented
- Telephone and email etiquette
- Property Management
- Rent collection
- Database Management
- Lease writing
- Flexible Schedule
- Cash Handling
- Application processing
- Yardi Software
Timeline
Leasing Specialist
Habitat America
04.2021 - 10.2023
Assistant Property Manager
Eagle Rock Management
01.2020 - 04.2021
Call Center Sales Representative
Len The Plumber
09.2017 - 01.2020
Bachelor of Science - Business Administration
University Of Maryland Global Campus