DAZIETTA MCNEALY
San Antonio,TX
Summary
To obtain a position in an industry utilizing my desire and skills to be an asset to a thriving company. Seeking growth and opportunity.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Caregiver
Amada Senior Care
09.2023 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
Manager
Whataburger
San Antonio, TX
04.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Direct Care Staff
Educare Community Living
07.2015 - 05.2017
- Incident free throughout employment
- Created regime for residents to promote balance, safety and structure
- Initiate interaction with residents to create trust and boundaries
- Conduct group activities to support mental and social health
- Provide hands on training for new employees.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Supported patients with mobility challenges, utilizing proper techniques to prevent injury and promote independence.
- Helped clients manage money, pay bills, and shop for groceries or personal items.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
Cashier/Crew Member
Whataburger
05.2011 - 07.2015
- Incident free of mishandling or incorrect balance of cash register
- Offered promotion to team lead
- Trained and assisted new employees
- Ability to efficiently fill all positions in store.
Waitress
Tortugas
06.2007 - 05.2011
- Provided exceptional customer service
- Insured accurate orders
- Attention to detail.
Education
Judson High School
Converse, TX06.2011
Skills
- Excellent verbal, written, and interpersonal skills
- Proven and superior ability to maintain and manage home health care and its residents
- Thorough knowledge and compliance of home health care regulations
- Possess strong problem solving techniques
- Extensive training and experience in money handling, counting, and balancing cash register
- Demonstrated the ability to work independently or with team under pressure while maintaining organization, deadlines, and multiple tasks
- Mastered superior customer service skills and professional tone
- Competent in organization, efficiency, and timely work ethic
- Competent in use of computers
- Ability to enter and transmit data accurately via computer, fax, mail, etc
- Demonstrated ability to de-escalate intense customer interactions
- Initiative performance
- Excellent comprehension and retention ability
- Approved extensions case by case
- Hands on experience in caring for residents by administrating medications, preparing meals, providing directions, entertainment, transportation, social interaction, balance, safety and structure
Certification
CPR and AED certified
Timeline
Caregiver
Amada Senior Care
09.2023 - Current
Manager
Whataburger
04.2019 - Current
Direct Care Staff
Educare Community Living
07.2015 - 05.2017
Cashier/Crew Member
Whataburger
05.2011 - 07.2015
Waitress
Tortugas
06.2007 - 05.2011
Judson High School