Dazja Bradley
Atlanta ,GA
Summary
Adept at complaint resolution and proficient in Microsoft Excel, I have enhanced customer satisfaction and loyalty at Origin at Seahaven through effective dispute management and empathy. My experience spans driving for Fed Ex Ground to front desk concierge roles, consistently achieving safe driving records and fostering positive customer relationships.
Overview
7
7
years of professional experience
Work History
Driver
Fed Ex Ground
08.2022 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Front Desk Concierge
Stratton Amenities
10.2021 - 08.2022
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on hotel facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Customer Service Representative
Origin at Seahaven
05.2018 - 09.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma -
Bay High School
Panama City, FLSkills
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Building rapport
- Online chat and email
Timeline
Driver
Fed Ex Ground
08.2022 - Current
Front Desk Concierge
Stratton Amenities
10.2021 - 08.2022
Customer Service Representative
Origin at Seahaven
05.2018 - 09.2020
Diploma -
Bay High School
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