DAZJA U. YOUNGBLOOD
Summary
Highly – motivated and versatile professional with excellent organizational and analytical skills. Strong work ethic, positive attitude and operates effectively in both leadership and team roles. Readily accepts new and additional responsibilities, learns quickly and able to apply new skills to improve quality and efficiency in the work place. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Roper Coastal Cardiology Call Center Operation
05.2023 - 06.2024
- Confer with patients to derive medical history and previous clinical information from them
- Answer questions regarding paperwork involved for compliance with office visit and/or surgical procedure
- Schedule office visits based on physicians’ schedules and available dates
- Maintain patient time allotments according to test results feedback time
- Assess demographic and insurance information to determine if patients are ready for office visit
- Keep patients up to date with the status of physicians’ schedules and schedules
- Provide assistance to patients in filling out insurance forms and verify insurance coverages
- Schedule office visit appointments and perform follow up and reminder duties
- Respond to patients’ queries
- Ascertain that all necessary forms are on file prior to office visit
Customer Service Rep
TELUS International
02.2020 - 03.2023
- Reply to inbound customer inquiries, issues, or complaints related to: all service features
- Onboarding or setting up new accounts
- Assisting shippers with completing all paperwork associated with shipments
- Processing package pickup
- Delivery and trace requests
- Processing customer claims
- Billing inquiries
- Technical support inquiries
- Confidently make product and service recommendations tailored to customers’ needs/wants
- Build professional relationships and rapport with customers in order to deliver exceptional customer experiences
- Meet established individual and team performance targets, which include productivity, customer service, quality standards, and any other metrics the business deems necessary
- Contribute to a diverse team within a fast paced and constantly changing environment
- Maintain adequate proficiency in products and platforms supported as well as ensure current knowledge of all new and updated policies and procedures
- Communicate with management, team members, and other teams regarding problems, solutions, and trends
- Have ability and willingness to tend to any other tasks as assigned
Financial Eligibility Specialist
Fetter Healthcare Network
11.2017 - 06.2019
- Functions in accordance with and in support of FHCN’s mission, vision, policies and procedures
- Review patient demographics to check eligibility for all patients; verify financial coverage
- Interview patients in order to assist with and begin the process to access financial assistance; procure necessary paperwork from patients, including proof of income and any other pertinent documents
- Establish a positive working relationship with outside agencies; develop a collaborative working relationship with contact person
- Coordinate with in-house case managers and resources to facilitate a patient/client application process to outside agencies; whenever applicable, do an intra-agency referral to a case manager
- All billable services will be referred to an appropriate in-house staff member
- Determine a patient’s eligibility for FHCN’s in-house discount/sliding fee scale; input sliding fee information into the practice management system
- Facilitate payment plan with the appropriate in house billing staff
- Access and have a basic understanding of all agency practice management systems
- Update eligibility and financial information on a regular basis
- Educate patients on FHCN’s intake policies
- Stays current with enabling program options within the community and state
- Perform other job duties and responsibilities as assigned
Unit Clerk
Sodexo MUSC
12.2016 - 07.2017
- Maintains a professional relationship with all clients respectfully
- Taking patience orders for their daily meals (dietary services) answering inbound and outgoing calls
- Open routes incoming mail, answer correspondence and prepares outgoing mail, coveys messages and run errands
- Perform activities such as scheduling food services for patience
- Presents self in a highly professional manner to others and understands that honesty and ethics are essential
- Ability to maintain a positive attitude
- Ability to communicate with Co-workers and other departments with professionalism and respect
Reach Family Counseling Services
06.2015 - 06.2016
- Behavior Interventionist outbound and inbound services
- Maintained a safe and positive learning environment for the students
- Consulted with families and teachers about managing student behaviors
- Maintained detailed and accurate program records
- Assisted with developing ideas for positive reinforcement programs
- Transported students from school and assisted with intervention activities
Customer Service Representative
IQOR
07.2012 - 04.2015
- Company Overview: Direct TV
- Handle incoming calls; answer billing questions, troubleshoot issues, payment extensions/service requests and resolve complaints
- Provide excellent customer service to customers inquiring about the availability of services and account status in a timely and accurate fashion; Listens to customers’ needs to ensure positive customer experience while building rapport
- Access electronic tools to look up products and services information and availability
- Strive for quick complaint resolutions to resolve problems on the first call and avoid escalated issues
- Excel within a service-oriented company; demonstrate a talent for communicating effectively with customers from diverse backgrounds
- Complete voluntary Customer service training to learn ways to enhance customer satisfaction and improve productivity
- Direct TV
Walmart
Loss Prevention Security Specialists
Charleston, SC
06.2011 - 05.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Security Officer
Voorhees College Campus Security
01.2010 - 04.2012
- Performed identification checks of persons entering and exiting the campus
- Performed security patrols of designated areas for unusual conditions or safety hazards
- Monitored video surveillance and dispatched calls to the appropriate authorities
- Investigated and prepared reports on accidents, incidents, and suspicious activities
- Provided assistance to visitors, faculty, and students in a courteous and professional manner
Education
Master’s Degree - Human Resource Development
Webster University
St Louis, MO10.2024
Bachelor of Science - Criminal Justice
Voorhees College
Denmark, SC05.2014
Skills
- Ability to learn new systems and software
- Ability to multi-task and prioritize
- Strong organizational skills
- Strong follow-up skills
- Ability to work independently
- Ability to work as part of a team
- Ability to exercise discretion
- Good judgment
- Strong oral communication skills
- Strong written communication skills
- Microsoft Office
- Word
- Excel
- PowerPoint
- Outlook
Key Qualifications
- Ability to learn new systems and software prompt and efficiently
- Ability to multi-task and prioritize, with strong organizational and follow-up skills
- Ability to work well independently or as part of a team
- Ability to exercise discretion and good judgment
- Strong oral and written communication skills
References
References available upon request.
Timeline
Roper Coastal Cardiology Call Center Operation
05.2023 - 06.2024
Customer Service Rep
TELUS International
02.2020 - 03.2023
Financial Eligibility Specialist
Fetter Healthcare Network
11.2017 - 06.2019
Unit Clerk
Sodexo MUSC
12.2016 - 07.2017
Reach Family Counseling Services
06.2015 - 06.2016
Customer Service Representative
IQOR
07.2012 - 04.2015
Walmart
Loss Prevention Security Specialists
06.2011 - 05.2014
Security Officer
Voorhees College Campus Security
01.2010 - 04.2012
Master’s Degree - Human Resource Development
Webster University
Bachelor of Science - Criminal Justice
Voorhees College
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