Dazjon Ward
Charlotte,NC
Summary
Customer Service Specialist with expertise in prioritization and multitasking in fast-paced environments. Collaborative team player with a track record of achieving personal and business goals. Highly skilled in successfully resolving escalated customer support issues. Seeking a growth-oriented organization that aligns with my values.
Overview
9
9
years of professional experience
Work History
Guest Experience Agent
The Ivey's Hotel
Charlotte, NC
10.2023 - 10.2024
- Gave clear directions to local museums, restaurants and places of interest to patrons.
- Offered guests beverages and refreshments upon check-in.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Greeted walk-in and phone guests, determining interests and needs.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Facilitated communication between departments within the hotel to ensure smooth operations.
Task Force Front Desk Agent
WF Hospitality
Contract Positions
06.2022 - 07.2023
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Input and confirmed reservations for guests.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
Task Force Front Desk Supervisor
WF Hospitality
Contract Positions
11.2022 - 02.2023
- Monitored the front desk staff to ensure proper customer service was provided.
- Maintained up-to-date knowledge of hotel services, features and local attractions and activities.
- Performed administrative tasks such as filing documents, answering phone calls and emails.
- Reviewed daily reports on occupancy levels, rate of rooms sold and revenue totals.
- Conducted regular performance evaluations of front desk staff members.
- Implemented strategies for improving customer service standards across the department.
Guest Service Associate
European Wax Center
Charlotte, NC
12.2021 - 06.2022
- Maintained a neat, clean, and organized front desk area at all times.
- Developed strong relationships with repeat customers through positive interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Front Desk Agent
Aloft Hotel
Hanover, MD
05.2018 - 03.2020
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Provided information about hotel amenities, services, and local attractions.
- Verified accuracy of room rates and other charges during check-in process.
Sales Associate
Champs Sporting Goods
Columbia, MD
11.2015 - 11.2017
- Greeted customers and provided exceptional customer service.
- Upsold additional items based on customer interests and needs.
- Demonstrated product features and benefits for customers' needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Bachelor of Science - Psychology
University of Maryland - College Park
College Park, MD12-2022
Associate of Science - Social Sciences
Howard Community College
Columbia, MD05-2021
High School Diploma -
Hammond High School
Columbia, MD06-2015
Skills
- Friendly, Positive Attitude
- Remote Office Availability
- Microsoft Office
- Team Management
- Communication
- Problem-Solving
- Relationship Building
- Credit and cash payments
- Guest Relations
- Registration processing
- Hospitality service expertise
- Training and mentoring
Timeline
Guest Experience Agent
The Ivey's Hotel
10.2023 - 10.2024
Task Force Front Desk Supervisor
WF Hospitality
11.2022 - 02.2023
Task Force Front Desk Agent
WF Hospitality
06.2022 - 07.2023
Guest Service Associate
European Wax Center
12.2021 - 06.2022
Front Desk Agent
Aloft Hotel
05.2018 - 03.2020
Sales Associate
Champs Sporting Goods
11.2015 - 11.2017
Bachelor of Science - Psychology
University of Maryland - College Park
Associate of Science - Social Sciences
Howard Community College
High School Diploma -
Hammond High School
Similar Profiles
DAZJON WARDDAZJON WARD
Guest Experience Agent at The Ivey's HotelGuest Experience Agent at The Ivey's Hotel
Lee Ann AdkinsLee Ann Adkins
Inventory Specialist at Ivey's Building MaterialInventory Specialist at Ivey's Building Material
Antonio ThompsonAntonio Thompson
Concrete Laborer at Donald Ivey's ConcreteConcrete Laborer at Donald Ivey's Concrete
Samantha CottonSamantha Cotton
Manager at Mellow MushroomManager at Mellow Mushroom
Kevin DoughertyKevin Dougherty
Hospitality Manager, Guest Servies, Bayhost at TopGolfHospitality Manager, Guest Servies, Bayhost at TopGolf