Daznick Montgomery
Spartanburg,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Fraud Agent
TD Bank
Greenville, SC
06.2019 - Current
- Analyze chargeback claims for legitimacy before processing refunds or adjustments, safeguarding company assets from misuse or abuse.
- Work with third-party vendors to access and analyze data and systems.
- Evaluate customer data to identify and prevent fraudulent activities.
- Reduce fraud cases by implementing effective detection strategies and monitoring systems.
- Monitor high-risk accounts for unusual activity patterns that may indicate fraudulent behavior or identity theft attempts.
- Contact customers directly to notify of fraudulent activity and minimize impacts.
- Work closely with customers to verify transactions when potential fraud was detected, maintaining trust while protecting their accounts from unauthorized access.
- Collaborate with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Review reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Review transactions and receipts to identify any suspicious activity.
- Track fraud cases and monitored trends to develop strategies for prevention.
- Prove ability to learn quickly and adapt to new situations.
- Work effectively in fast-paced environments.
- Work well in a team setting, providing support and guidance.
Debt Specialist
TD Bank
Greenville, SC
06.2019 - Current
- Improved customer satisfaction levels by providing personalized financial advice and debt management solutions.
- Managed a portfolio of clients, ensuring timely payments and maintaining excellent client relationships.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Analyzed customer financial records to determine appropriate payment plan.
- Generated and distributed monthly customer statements.
- Maintained consistently high success rate of collecting on overdue accounts.
- Developed and documented collection procedures and policies to comply with government regulations.
- Reduced clients'' overall debt by negotiating with creditors and creating customized repayment plans.
- Maintained high volume of calls and met demands of busy and productive group.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Worked with customer to create debt repayment plan based on current financial condition.
- Identified and contacted customers with overdue accounts to address payment status.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Collected on delinquent accounts to reduce overdue balances.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Sales Associate and Cashier
Hamrick's Department Stores
Gaffney, SC
10.2013 - 05.2019
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Restocked and organized merchandise in front lanes.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
- Greeted customers entering store and responded promptly to customer needs.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier Team Lead
KFC Restaurant
Gaffney, SC
06.2011 - 08.2013
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Collaborated with management to develop strategies for improving the overall shopping experience.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
Diploma -
Blacksburg High School
Blacksburg, SC05.2013
Skills
- Financial Data Analysis
- Financial Intelligence
- Trained in Software
- Call Management
- Procedure review
- Evidence organization
- Fraud Detection
- Dispute Resolution
- Telephone and email etiquette
- Investigation techniques
- Suspicious Activity Reporting
- Customer Service
- Multitasking Abilities
- Team Management
- Friendly, Positive Attitude
- Active Listening
- Dependable and Responsible
- Public Speaking
- Organizational Skills
- Good Telephone Etiquette
- Problem-Solving
- Fraud prevention
- Transaction monitoring
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
- Goal Setting
- Sales Development
- Listening Skills
Timeline
Fraud Agent
TD Bank
06.2019 - Current
Debt Specialist
TD Bank
06.2019 - Current
Sales Associate and Cashier
Hamrick's Department Stores
10.2013 - 05.2019
Cashier Team Lead
KFC Restaurant
06.2011 - 08.2013
Diploma -
Blacksburg High School