Flaviola Quezada
Summary
Detail-oriented and dedicated former Transportation Security Officer (TSO) with 3 of experience in federal service, adept at ensuring safety and compliance in high-pressure environments. Proven ability to communicate effectively with diverse populations and de-escalate tense situations. Eager to leverage language skills and cultural knowledge in a Language Specialist role to enhance communication and support federal operations. Committed to maintaining the highest standards of professionalism and integrity, with a strong understanding of federal regulations and procedures. Seeking to contribute to the federal government efforts through effective language support and collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
U.S. History Teacher
Somerset Academy Silver Palms
01.2021 - Current
- Middle School American History Educator with specialized expertise in Exceptional Student Education (ESE), English for Speakers of Other Languages (ESOL), and gifted education.
- Proven track record of creating inclusive and engaging learning environments that cater to the diverse needs of students.
- Provided real-time translation and interpretation of classroom instructions and materials, facilitating understanding for non-native English speakers and enhancing their learning experience.
- Developed and adapted curriculum materials to include bilingual resources, ensuring accessibility and clarity for students with varying levels of English proficiency.
- Conducted assessments of students’ language proficiency in both English and their native languages, using results to inform instructional strategies and support services.
- Implemented differentiated instruction strategies to accommodate diverse student populations, resulting in increased engagement and academic achievement.
- Established inclusive classroom practices that promoted a sense of belonging and academic success for all students, regardless of background or ability.
- Collaborated with colleagues and support staff to develop and implement Individualized Education Plans (IEPs) for students with special needs, ensuring access to appropriate accommodations and supports.
- Utilized data-driven instruction to monitor student progress and inform instructional decisions, resulting in improved learning outcomes and mastery of content.
- Integrated culturally relevant pedagogy into the curriculum, incorporating diverse perspectives and experiences to enrich students' understanding of American history.
- Actively participated in professional development opportunities to enhance teaching effectiveness and stay current on best practices in education, including workshops, conferences, and advanced training programs.
Transportation Security Officer
Transportation Security Administration
05.2017 - 12.2020
- Transportation Security Officer (TSO) at the Transportation Security Administration (TSA) with a proven track record of ensuring the safety and security of passengers, baggage, and cargo at airports.
- Interpreted and translated critical security procedures for passengers from diverse backgrounds, enhancing understanding and compliance.
- Conducted extensive research on security terminology and regulations to ensure accurate and fluent communication in multiple languages.
- Analyzed and summarized technical security reports, translating complex information into clear and actionable insights for team use.
- Communicated effectively with individuals from various cultures, demonstrating sensitivity and adapting language as needed to facilitate understanding.
- Successfully mentored and trained new TSOs on security protocols, screening procedures, and conflict resolution techniques, resulting in improved performance and confidence among team members.
- Demonstrated leadership skills by providing guidance and support to colleagues during high-stress situations, fostering a collaborative and cohesive work environment.
- Received commendations from supervisors and peers for exemplary performance, professionalism, and dedication to ensuring the safety and security of the traveling public.
- Collaborated effectively with team members and other law enforcement agencies to address security threats and respond to emergency situations.
Cashier/Customer Service
Publix
11.2014 - 09.2017
- Customer Service Staff member at Publix with a strong commitment to delivering exceptional service and ensuring customer satisfaction.
- Assisted customers in Spanish, providing clear information about products, services, and store policies to enhance satisfaction.
- Translated promotional materials and signage into Spanish, improving accessibility for a diverse customer base.
- Demonstrated cultural sensitivity in customer interactions, fostering effective communication and respect for diverse backgrounds.
- Collaborated with team members to address language barriers and provide exceptional service, enhancing overall customer experience.
- Successfully trained new customer service staff members on company policies, procedures, and customer service techniques, resulting in improved performance and confidence among team members.
- Maintained a strong focus on customer satisfaction and service excellence, consistently exceeding performance targets and earning positive feedback from customers for outstanding service delivery.
Education
Bachelor’s - Criminal Justice
Florida International University
Miami, FL12-2018
Associate’s - Psychology
Miami Dade College
Miami, FL06-2015
High School Diploma - Legal Studies
Coral Reef Senior High School
Miami, FL06-2013
Skills
- Fluency in Multiple Languages
- Cultural Competence
- Technology Integration
- Collaboration and Communication
- Critical Thinking and Problem-Solving
- Training and Development
Certification
- Temporary Educator Certificate in Elementary Education K-6
Expires 2027
- Civics Seal of Excellence Endorsement
- ESOL (English for Speakers of Other Languages) Certification
Timeline
U.S. History Teacher
Somerset Academy Silver Palms
01.2021 - Current
Transportation Security Officer
Transportation Security Administration
05.2017 - 12.2020
Cashier/Customer Service
Publix
11.2014 - 09.2017
Bachelor’s - Criminal Justice
Florida International University
Associate’s - Psychology
Miami Dade College
High School Diploma - Legal Studies
Coral Reef Senior High School
- Temporary Educator Certificate in Elementary Education K-6
Expires 2027
- Civics Seal of Excellence Endorsement
- ESOL (English for Speakers of Other Languages) Certification
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