WANDA TURZANI
Belleville,NJ
Summary
Detailed oriented Medical Coder and Biller desired to secure a position that will utilize my training and knowledge to support and advance services provided to customers/clients.
Overview
7
7
years of professional experience
Work History
CSR, Sales
Auto Glass Now
02.2023 - 02.2025
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Medical Record
Carefinders Total Care
12.2021 - 01.2023
- Gather patient demographic and personal information
- Distribute medical charts to the appropriate departments of the hospital
- Help with departmental audits and investigations
- Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner
- Make sure all medical records are protected and kept confidential
- Completes clerical duties including answering phones, responding to emails, and processing patient admission and discharge records
Medical Assistant
Metropolitan Dermatologist
11.2020 - 12.2021
- Welcome and greeting patients
- Answering the phones
- Scanning and faxing
- Records Data Entry
- Assisting with the scheduling appointments
- Medical records
- Billing and Coding
- Insurance verification
Patient Financial Service Representative
Sutherland Global
02.2018 - 11.2020
- Deliver exceptional service and solutions to customers through inbound call regarding billing inquiries, questions, and issue resolution in an energetic work from home environment
- Document account activity in Patient Accounting System
- Perform all task in accordance with Sutherland Client Compliance policies
- Clerical functions include scanning, copying, faxing and filing
- Perform other duties as assigned
Education
HIGH SCHOOL DIPLOMA -
BARRINGER HIGH SCHOOL
06.1997
Skills
- Microsoft Office Software
- Anatomy and Physiology
- HIPPA
- Office Administration
- Data entry proficiency
- Empathy and patience
- Strong negotiation skills
- Goal-oriented mindset
- Problem resolution
- Complaint handling
Accomplishments
- Awarded “Employee of the Month” in 2024
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Full Professional
Timeline
CSR, Sales
Auto Glass Now
02.2023 - 02.2025
Medical Record
Carefinders Total Care
12.2021 - 01.2023
Medical Assistant
Metropolitan Dermatologist
11.2020 - 12.2021
Patient Financial Service Representative
Sutherland Global
02.2018 - 11.2020
HIGH SCHOOL DIPLOMA -
BARRINGER HIGH SCHOOL