Summary
Overview
Work History
Education
Skills
Timeline
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Temple Palmer

Belleville,WI

Summary

Proven customer service expert with a history of enhancing client satisfaction at UW Health, adept in conflict resolution and customer education. Leveraged critical thinking and Microsoft Excel skills to exceed performance metrics, significantly improving loyalty and retention rates. Demonstrates a professional telephone demeanor and a results-driven approach, consistently delivering exceptional support and streamlined solutions. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Medical Billing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

33
33
years of professional experience

Work History

Customer Service Representative

UW Health
09.2005 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Responded proactively and positively to rapid change.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.

Administrative Assistant

UW Hospital And Clinics
06.2002 - 08.2005
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.

Customer Service

Dean Health Plan
06.1999 - 06.2001
  • Increased client loyalty through exceptional customer service and personalized consultations.
  • Increased client retention through exceptional customer service and follow-up communication.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.
  • Managed high call volume while maintaining exemplary customer service standards.
  • Provided friendly, helpful customer service.
  • Built lasting relationships with clients through outstanding customer service interactions.
  • Developed strong relationships with clients through exceptional customer service skills.
  • Strengthened company reputation by delivering exceptional customer service and support.
  • Resolved guest issues with professionalism, demonstrating excellent customer service skills.

Clerk

United States Postal Service, USPS
06.1996 - 06.1999
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • sorted and distributed mail for delivery by the Postal Carrier.
  • provided excellent service selling postal supplies, accepting out going mail.
  • When needed provided back up delivering mail for postal carriers when needed.

Customer Service Representative

CUNA Mutual Insurance Company
02.1991 - 06.1996
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Madison Wisconsin School District
Madison, WI
06.1985

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Microsoft Excel
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Microsoft Outlook
  • Follow-up skills
  • Product Knowledge
  • Paperwork Processing
  • Documentation
  • Administrative Support
  • Clerical Support
  • Filing
  • Customer Education
  • Multi-line phone talent
  • Coordination
  • Assertiveness
  • Research
  • Reading Comprehension
  • Medical terminology knowledge

Timeline

Customer Service Representative

UW Health
09.2005 - Current

Administrative Assistant

UW Hospital And Clinics
06.2002 - 08.2005

Customer Service

Dean Health Plan
06.1999 - 06.2001

Clerk

United States Postal Service, USPS
06.1996 - 06.1999

Customer Service Representative

CUNA Mutual Insurance Company
02.1991 - 06.1996

High School Diploma -

Madison Wisconsin School District

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Temple Palmer