Hi, I’m
Ana Tudor
Bartender/Server/Hostess
Ocean City,MD
Summary
Resourceful Bartender known for high productivity and efficient task completion. Skilled in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences.
Overview
3
years of professional experience
Work History
Grand CateringOcean City, Md
Bartender
12.2022 - Current
Job overview
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Processed payments accurately and efficiently with POS system.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Monitored bar inventory and promptly restocked low items before depletion.
- Greeted customers and provided excellent customer service.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Grand CateringOcean City , Md
Barista
12.2022 - 12.2023
Job overview
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Stocked shelves with ingredients needed to make coffee drinks.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
Nick’s house of ribs
Server
07.2022 - 12.2022
Job overview
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Improved dining experience by providing prompt, attentive service to guests.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Bad monkey
Hostess
06.2022 - 10.2022
Job overview
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Answered phone calls to take orders, give information and document reservations.
Education
Spiru Haret
High School Diploma
06-2016
SPIRU HARET COLLEGE
Some College (No Degree) from Business Administration And Management
Skills
- Bar restocking
- Basic accounting
- Health codes compliance
- Mixology
- Organizational growth
- Safe serving practices
- Craft cocktail preparation
- Liquor restocking
- Menu memorization
- Patience and tolerance
- Beverage supply orders
- Cash and credit transactions
- Beverage preparation
- Marketing and sales experience
- Anticipating guest needs
- Food service
- Creative mixology
- Cocktail list development
- Customer service expertise
- Preparing garnishes
- Able to stand [number] hours
- Team training and development
- Maintaining a clean bar
- Classic cocktails
- Outstanding customer service
Timeline
Bartender
Grand Catering
12.2022 - Current
Barista
Grand Catering
12.2022 - 12.2023
Server
Nick’s house of ribs
07.2022 - 12.2022
Hostess
Bad monkey
06.2022 - 10.2022
Spiru Haret
High School Diploma
SPIRU HARET COLLEGE
Some College (No Degree) from Business Administration And Management
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