Danice Stone
Scotch Plains,NJ
Summary
Dynamic professional with a proven track record at Plainfield Public Schools, enhancing school climate and student well-being through multidisciplinary collaboration and evidence-based programs. Excelled in emotional support and Microsoft Office Suite, significantly improving student engagement and community resource integration. Skilled in problem-solving and effective communication, adept at driving organizational growth and student advocacy.
Dedicated [Job Title] well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Professional with strong background in school social work, ensuring students' well-being and fostering academic success. Skilled in crisis intervention, individual and group counseling, and creating supportive environments. Collaborative team player focused on achieving positive outcomes, adapting to changing needs and challenges. Known for effective communication, empathy, and strong problem-solving abilities.
Overview
31
31
years of professional experience
1
1
Certification
Work History
School Social Worker
Plainfield Public Schools
12.1993 - 08.2024
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Facilitated group counseling sessions, enhancing students' social skills and emotional intelligence.
- Participated in IEP, RTI and other related meetings that determined and implemented school-wide policies.
- Coordinated multidisciplinary team meetings to discuss individual student needs holistically.
- Served as a liaison between the school, family, and community agencies to ensure effective communication and collaboration around student needs.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
- Implemented evidence-based programs aimed at improving school climate and promoting positive behavior among students.
- Completed psychosocial histories of students under evaluation.
- Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment, and reporting and documentation.
- Connected families with community resources to address needs such as housing, healthcare, and financial assistance.
- Conducted workshops on bullying prevention, fostering safer school climate.
- Mobilized community resources to support after-school programs, providing students with additional learning opportunities.
- Enhanced parent engagement with school through regular communication and workshops, strengthening home-school connection.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
Customer Service Representative
Privacy Patrol
01.2016 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Answering Service Operator
Answerphone, Inc.
09.2001 - 06.2009
- Collaborated with team members on continuous improvement initiatives to optimize service delivery processes.
- Maintained high level of customer service through friendly and polite demeanor.
- Increased caller satisfaction with friendly, empathetic, and professional communication skills.
- Maintained high-quality service standards with consistent adherence to company policies and procedures.
- Enhanced customer satisfaction by promptly answering calls and addressing their inquiries.
- Reduced call wait times for improved customer experience by efficiently routing calls to appropriate departments.
- Handled difficult situations calmly and professionally, demonstrating excellent conflict resolution skills when necessary.
- Delivered outstanding service under pressure during high-call-volume periods without compromising quality or efficiency standards.
Education
Bachelor of Arts - Social Work
Kean College
Union, NJMaster of Arts - Social Work
Fordham University
New York, NYSkills
- Child development expertise
- Confidential case documentation
- Emotional support
- Verbal and written communication
- Documentation
- Data collection and management
- Student advocacy
- Multidisciplinary team collaboration
- Organizational growth
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Effective communication
- Microsoft Office Suite
- Program development
Certification
Principal;s Certificate of Eligibility
New Jersey Supervisor Certification
New Jersey School Social Work Certification
Timeline
Customer Service Representative
Privacy Patrol
01.2016 - 04.2023
Answering Service Operator
Answerphone, Inc.
09.2001 - 06.2009
School Social Worker
Plainfield Public Schools
12.1993 - 08.2024
Bachelor of Arts - Social Work
Kean College
Master of Arts - Social Work
Fordham University
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