Melanie Sparby
Cologne,MN
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level flight attendant position. Ready to help team achieve company goals. Excels in customer service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
23
23
years of professional experience
Work History
Chiropractic Assistant
Advantage Health Center
Jordan, MN
04.2023 - Current
- Answer phones to respond to customer questions, provide information and schedule appointments.
- Develop strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepare examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educate patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greet incoming visitors warmly and direct patients to appropriate areas to keep office running smoothly.
- Participates in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
Wellness Coach and Essential Oil Educator
SUBLIME WELLBEING, LLC
Cologne, MN
01.2014 - Current
- Specialties in working with young mothers raising children and childhood anxieties
- Organized and led varied workshops and zoom classes related to health, wellness, and/or use of essential oils → Some classes open to the public; others more in-depth and personalized
- Partner with clients seeking self-directed, lasting changes aligned with their values to enhance wellbeing; display unconditional positive regard for each client and in their capacity for change → Ensure that all interactions are respectful and nonjudgmental
- Provide resource/assistance on health, lifestyle, financial and budgetary management
- Specialize in: Weight Management Nutrition Pre-Postnatal Care
- Handling Chronic Conditions
- Develop personalized health plans to achieve/maintain wellness and healthy lifestyle → Dietary, nutritional, safe exercise routines, lifestyle changes and health improvement plans → Firm understanding of health conditions; develop prevention plans to avert possible chronic or life-threatening issues; suggest mental/physical exercises and stress reducing practices
- Use well-developed conflict resolution, negotiating and facilitation skills
- Utilize expertise in tapping into someone's self-motivation to empower them to take action through motivation, inspiration and foster action to make behavioral and lifestyle changes
- Assist clients in goal-setting and achievement processes; monitor their progress, adjust as needed
Manager
Ace Hardware
Jordan, MN
02.2002 - 08.2018
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Onboarded new employees with training and new hire documentation.
- Recorded inventory sales into organization's weekly income report.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Education
Bachelor of Arts -
Bethany Lutheran College
Mankato, MN05.1998
Skills
- Customer Service
- Dependable and Punctual
- Passion for Health and Fitness
- Active Listening
- Customer Relations
Accomplishments
- Customer Follow-up - Ensure that customers are satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Adult and Pediatric First Aid/CPR/AED - 10.25.23
Timeline
Chiropractic Assistant
Advantage Health Center
04.2023 - Current
Wellness Coach and Essential Oil Educator
SUBLIME WELLBEING, LLC
01.2014 - Current
Manager
Ace Hardware
02.2002 - 08.2018
Bachelor of Arts -
Bethany Lutheran College
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