Stephanie Gilmore
Tolono,IL
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Office Support Associate
University Of Illinois, Urbana-Champaign
11.2023 - Current
- Provide support to program offices (graduate, undergraduate, & other department staff) as needed. Serve as backup support for undergraduate reception
- Maintained a professional atmosphere in the office by greeting visitors, managing incoming calls, and promptly addressing any concerns or issues that arose during the day.
- Serve as liaison between different departments, streamlining workflows and improving overall organizational efficiency.
- Supported office staff with daily tasks, contributing to a more productive work environment.
- Scan & photocopy various materials including exams, class handouts, letters, papers, & various other materials as needed.
- Handle all incoming & outgoing mail, which includes postal, FedEx, UPS, campus mail & departmental email accounts.
- Deliver and/or collect materials from locations across campus.
- Monitor the department's check-out procedures for laptops & other equipment.
- Order office supplies for department and maintain departmental stock on standard supplies.
- Primary contact for Facilities & Services. Submit work orders through the F&S portal for services such as janitorial, carpentry, furniture movers, office sign printing, & key orders for Econ-occupied spaces
- Coordinate office assignments with Office Allocation Committee, desk assignments for doctoral students, and assist with building space development and changes.
- Provide support for economics faculty, staff, and graduate students regarding technology issues (computers, printers, copiers, etc.), serve as ATLAS liaison, and enter service tickets for support for staff and visitors as needed.
- Responsible for hotel accommodations for job candidates, guest speakers, and visiting prospective doctoral students using departmental Travel Card (T-Card). Reconcile T-Card transactions in Chrome River.
- Coordinate department events, and arrange catering, parking, venue, equipment, virtual components, and other event needs.
- Maintain Microsoft Outlook calendars for conference room and departmental parking space. Request non-course related space requests using ASTRA and other space methods.
- Managed confidential information with discretion, ensuring sensitive documents were properly stored and access was granted only to authorized personnel.
- Generated detailed reports using advanced Excel functions, enabling managers to make data-driven decisions in areas such as budgeting or resource allocation.
Office Manager
All Pro Heating, Air Conditioning, & Plumbing
11.2019 - Current
- Oversee office staff.- Trains new staff & technicians on company software.- Incoming service calls and dispatch.- Invoicing & collecting draw payments.- Permits for commerical jobs, parts ordering/returns, and warranty documentation.- Responsible for on call schedule, weekly payroll, weekly deposit, union reporting, and petty cash.
Office Manager
Cramer Siding & Windows
06.2019 - 08.2019
- Manage day-to-day office duties of showroom.- Daily deposit.- Generating sales leads & maintaining daily sales call schedules.- Delegate work to office assistant.
Carpentry Department Administrative Assistant
Waunakee Remodeling
07.2015 - 05.2019
- Responsible for incoming phone calls inquiring about remodeling projects.- Schedule sales appointments and other meetings for Sales Staff & Carpentry Department Manager.- Process & enter all sales for Carpentry Department to include; contracts, change orders, write offâ€s, & discounts.- Keep sales spreadsheet and reconcile with weekly sales reports.- Train staff as needed on CRM software.- Create & send invoices & payment receipts to customers.- Define & implement department processes with Carpentry Department Manager with Microsoft Visio flowcharts.- Coordinate travel for staff as needed.- Enter all incoming payments in database
- Process credit cards, checks, & cash.- Provide warranty packets to Homeowners at completion of their remodeling projects.- Special projects as assigned by Carpentry Department Manager.
Office Assistant
The Carlson Company
01.2014 - 06.2015
- Front desk responsibilities.- Assistant to VP of Operations and Owner.- General clerical duties.
Warranty Clerk
O'Brien Auto Park
05.2011 - 09.2013
- Compile and process automotive warranty claims.
- Assist as needed with other administrative functions.
Education
High School Diploma -
Unity High School
Tolono, IL05.1992
Skills
- Proficient in Microsoft Office Applications; Word, Excel, PowerPoint, Access, & Visio
- Able to type 85 WPM
- Data entry and database management
- Attention to detail
- Business process improvement
- Training
- Office managment
- Multi-tasking
- Verbal Communication
- Proofreading abilities
Timeline
Office Support Associate
University Of Illinois, Urbana-Champaign
11.2023 - Current
Office Manager
All Pro Heating, Air Conditioning, & Plumbing
11.2019 - Current
Office Manager
Cramer Siding & Windows
06.2019 - 08.2019
Carpentry Department Administrative Assistant
Waunakee Remodeling
07.2015 - 05.2019
Office Assistant
The Carlson Company
01.2014 - 06.2015
Warranty Clerk
O'Brien Auto Park
05.2011 - 09.2013
High School Diploma -
Unity High School
Similar Profiles
TOSIN AKINGBULETOSIN AKINGBULE
Research Assistant at University of Illinois Extension, University of Illinois Urbana, ChampaignResearch Assistant at University of Illinois Extension, University of Illinois Urbana, Champaign
Marlee WagstaffMarlee Wagstaff
Assistant Volunteer Coach at University of Illinois, Urbana-ChampaignAssistant Volunteer Coach at University of Illinois, Urbana-Champaign
Jalen LewisJalen Lewis
Building Service Worker at University of Illinois, Urbana-ChampaignBuilding Service Worker at University of Illinois, Urbana-Champaign
Saige ReiphSaige Reiph
Summer Intern at University of Illinois, Urbana-ChampaignSummer Intern at University of Illinois, Urbana-Champaign
Quinn ShannonQuinn Shannon
Budtender at NueraBudtender at Nuera