Malika Gorley
Administrative Manager
Philadelphia,PA
Summary
Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as an office manager, secretary, administrative assistant and office clerk. Excel in resolving employer challenges with innovative solutions, systems and process improvements proven to increase efficiency, customer satisfaction and the bottom line. Offer advanced computer skills in MS Office Suite and other applications/systems. Forward-thinking Senior Manager adept at managing teams of 25 employees with 10 direct reports to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
Overview
13
13
years of professional experience
Work History
Sr Manager Title & Documentation
Cargroup Holdings, LLC
08.2022 - Current
- Coordinated all office functions; supervised a team of four to sixteen administrative professionals.
- Developed efficiency-enhancing workflow/process improvements.
- Implemented functioning system to track metrics for department, practice quality assurance and control programs.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
- Kept inventory between 8%-12% weekly to keep flow of business.
Remarketing Services Manager
Cargroup Holdings LLC
05.2011 - 09.2022
- Improved customer satisfaction by implementing efficient service management strategies and streamlining processes.
- Managed team of title clerks for optimal performance, resulting in increased productivity and reduced response times.
- Implemented training programs to enhance staff skills, leading to improved service quality and higher customer retention rates.
- Collaborated with operations and career development teams to develop new services offerings, driving business growth and diversification.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Managed and motivated employees to be productive and engaged in work.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Associate of Science - Business Administration
Peirce College
Philadelphia, PA05.2015
Business Administration -
California State University At Los Angeles
Los Angeles, CA01.1992
Skills
- Office Management
- Staff Development & Training
- Policies & Procedures Manuals
- Report & Document Preparation
- Spreadsheet & Database Creation
- Records Management
- Auto Inventory Management
- Talent Development
- Cross-Functional Collaboration
- Documentation and Reporting
- Data Collection
- Complaint Resolution
- Flexible and Adaptable
Notary Public
Commissioned in Pennsylvania, Delaware New Jersey, North Carolina, South Carolina, Kentucky, Colorado.
Timeline
Sr Manager Title & Documentation
Cargroup Holdings, LLC
08.2022 - Current
Remarketing Services Manager
Cargroup Holdings LLC
05.2011 - 09.2022
Associate of Science - Business Administration
Peirce College
Business Administration -
California State University At Los Angeles
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