Shamsul Allabaksh
San Ramon,CA
Summary
Overall, 17 years of IT industry experience as a Testing Center of Excellence (TCOE) with around 7 years as a Salesforce Copado Release engineer as a Salesforce promotion, deployment, Configuration Management, and Build and Release. Understanding of Software Configuration Management (SCM) principles and best practices in Agile, Scrum/Kanban and Waterfall methodologies. Proficient in different phases of testing like Smoke Testing, Functional Testing, Front end Testing, Cloud Testing, Regression Testing, Integration Testing, System Testing, Performance Testing, E2E (end-to-end), Batch Testing Process, Security Test, User Acceptance Testing (UAT). Strong in Analyzing Business specifications and Developing Test Plans, Test Scripts, Test Summary and Test Cases using MS (Excel, Word) and executing them. Provide systems support by participating in rotational on-call support and performing recovery, maintenance and upgrades during weekend and evening hours. Participated in functional testing of Salesforce.com, including cloud computing, SaaS, PaaS, QaaS, and CCaaS. Designed and implemented an adaptive remote testing framework for installation and customization of multitenant cloud environments, their integration with distributed data sources. Developed, maintained a toolchain framework for configuring, integrating and testing a set of Middleware tools, used to build corporate Cloud products and services SaaS. Implemented, tested and monitored microservices in the datacenter cloud environments for IOT platform. Performing continuous integration and delivery of new microservices, on-demand trouble shooting of large-scale deployment issues on Linux systems. Started and maintained How-To series of knowledge items, sharing acquired information about installation, integration and deployment for Middleware services on privately hosted and public clouds, including Azure/AWS, using COPADO. Provided configuration, maintenance, and testing of ADO pipeline framework and allowing migration of data between heterogeneous systems and services. Deploy code updates into test and production environments and work to roll environments forward Maintain Git repositories for developers and promote topic branch workflow Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in resolution of server and system problems. Contribute to the development and maintenance of automation tools used in the management of our infrastructure. Create and maintain documentation of systems and processes for existing and new systems. Build, administer, and troubleshoot all mission critical environments (Production, Stage, Dev, Test, QA) Coordinate changes with application owners to ensure minimal user impact. Involved in offshore and onsite coordination with development and testing teams, setting up testing process tailored according to client and business requirements. Excellent in MS Office using Excel and Word for documenting test cases, defect and test plan. Good at defining/implementing test metrics for measuring quality of testing, productivity, test coverage, Test Summary Reports using MS Excel and MS Word. Responsible for deliverables, meeting deadlines, making sure to test defects and change requests before promoting to the next environment (testing environments include Dev/Test/QA/Staging, Production and any other environment needed for successful code promotion). Experienced on Jenkins. SVN, Bitbucket, Artifactory, Splunk, Eclipse, OpenStack, Team Build, Python, Perl, Red Hat (RHEL), Shell Script, Power Shell, Install Anywhere, SAP, SQL Server, ELK Stack, Unix, Linux Windows Server and Citrix Server. Proficient as Mobile App release for Web applications, Web Accessibility and Mobile applications on IOS and Android using cloud ecosystem. Expertise in Test Management and Bug Tracking tools like JIRA, ADO, HP ALM, IBM Rational ClearQuest and Bugzilla. Experience in build deployment using Copado, SVN, SonarQube, GitHub, Jenkins, Bamboo and Maven tools for CI. Experience in Java, JavaScript, Tosca, Worksoft Certify, Selenium WebDriver, Cypress, UI Path, Rest Assured, HTML, SOQL, Automation, Web Testing, Manual, and API testing. Advanced in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Project, Project, & Visio, Lotus Notes) and SharePoint. Great understanding of business needs and possess Self/Quick Learner, Motivated team player, interpersonal, leadership with excellent communication (Oral and Written) and presentation skills, problem-solving capabilities, and dedication to project accomplishments.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Salesforce Test Lead | CRM Build & Release Engineer
Chevron
San Ramon, CA
12.2018 - Current
- Created test scenarios and test cases and updated them according to new requirements
- Developed robust Automated Test Scripts to increase automation coverage using Tosca, Worksoft, Selenium, reducing manual testing efforts by 40%
- As a Salesforce Release Engineer taking multiple applications into production
- Work with cross functional team members
- Collaborated with cross-functional teams to identify and resolve defects, ensuring high-quality releases
- Create, manage users, profiles, roles, permission sets and managing Salesforce objects and process for organization
- Developing reports, dashboards, and processes to continuously monitor data quality and integrity
- Worked with management team to establish suitable processes to support administrative development and change management activities
- Work closely with our Product Management, Development, and QA team in a continuous delivery environment
- Provided assistance to SQA for developing functional and failure analysis test cases to support new product design as well as Proof-of-Concept activities
- Work with Development engineers to scale up test automation practices and provide robust releases
- Work directly with agile Application Development to provide daily support aligned with a model of Continuous Delivery
- Administer various tools supporting SCM & Release Management including Source Control, Continuous Integration, Artifact Management and Change Management
- Work with development, QA, project management teams to set release schedules and environments in a dynamic fast-paced environment
- Participate in load and performance tests to ensure application is production ready Implement monitoring, develop run books and develop self-healing automation
- Work with development teams providing deployment services from initial development through production deployment
- Work with the Release Manager to improve build automation and to reduce bottlenecks in delivery pipeline
- Manage, improve integrated build pipeline, including all development, testing, acceptance and staging environments
- Led a team of offshore QA engineers, delivering high-quality Salesforce projects on time and within budget
- Environment: Salesforce Service Cloud - Manual & Automation testing, Browser stack, Tosca, Azure DevOps, Copado promote & deploy, Git, Service Bus, Logic Apps, Omni Channel, Einstein Analytics, AppDynamics, Splunk, Docker, Kibana, SFTP, Unix, SAP, ServiceNow, Chat Bot, Agent force AI
Salesforce Release Engineer
USBank
Minneapolis, MN
08.2018 - 12.2018
- Participated in release cycle of product which involves environments like development and QA UAT production
- Automated Build Artifacts using Jenkins and Cruise control
- Carried deployments and builds on various environments
- Involved in Mobile App support testing strategies of a Software Development project
- Executed Selenium/regression test scripts for mobile app in related Software Development project
- Created deployment notes along with Local SCM team and released deployment instruction to application support
- Wrote ANT scripts to automate the build process
- Work with various agile development teams to standardize branching, tagging of code in our repository, maintain code base integrity using Subversion (SVN), Git, Bitbucket, Clear case and TFS
- Manage source code, software builds, software versioning, and defect tracking on all software maintenance task and projects
- Object-Oriented development concepts JAVA
- Develop the branch GitHub and deployed in Jenkins for continue integration
- Knowledge of TFS/Visual Studios and CRM/Microsoft Dynamics
- Environment: JIRA, Copado promote & deploy, Bitbucket, SVN, Team Foundation Server (TFS), Selenium, Einstein Analytics, AppDynamics, Splunk, SFTP, Unix, ServiceNow.
Application Testing | Support Engineer
TransUnion Consumer Interactive
San Luis Obispo, CA
04.2017 - 07.2018
- Manage stability, operation and automation of more than 23 TUCI environments (Cloud Foundry-based cloud platforms)
- Followed Agile Methodology and participate (Backlog grooming, Sprint Planning)
- Participating in requirement analysis, sprint planning and estimating requirement for testing
- Involved in web service testing using Postman for web API, web XML and HTTP client to test
- Defined test objective, test coverage and interpret test results in collaboration with developers, product managers and project managers
- Identified automation candidates, designed, and developed custom framework using Selenium
- Performed functional, integration, system, regression and database testing of the application
- Developed automated builds and deployments, Jenkins, Docker, Maven for CI process
- Troubleshot production issues, support code installs during deployment
- Actively participate in scrum meetings, standup calls, Sprint demo and retrospective meetings
- Involved with diagnostics tools used for enterprise monitoring to identify root cause like AppDynamics and Splunk
- Involved performance testing and performance monitoring, tuning using JMeter tool
- Strong understanding of credit reporting workflow with different vendors and partners
- Develop build and deployment script using Ant and Maven as build tools in Jenkins to move from one environment to other environments
- Created new jobs, branched through Jenkins worked on distributed test automation execution on different environments as part of Continue Integration Process using Selenium Grid
- Environment: Grafana Dashboards, Nagios, AppDynamics, Splunk, Docker, Jenkins, SFTP, Unix, Tipco Spotfire, Putty, ServiceNow, Apache Traffic Server, Automation Continuous integration (Git, co) +Continuous Delivery (Jenkins and co)
QA Production Lead
Comcast Cable Communications
, VA
06.2016 - 03.2017
- With Triage Ops Support/SRE
- Involved in different development teams and multiple simultaneous software releases
- Participated in weekly release meetings with technology stakeholders to identify and mitigate potential risks associated with the releases
- Managed stability, operation and automation of more than 50 Bluemix environments (Cloud Foundry-based cloud platforms)
- Front line technical service reliability operators accountable for handling critical customer issues coming in via support phone line and HUB
- Responsible for first touch incident resolution (via JIRA or ServiceNow) or escalation to appropriate resource within SLA
- Proficiency in querying/indexing and reporting from Elastic search Kafka/Kibana/MySQL
- Used Remedy, JIRA for various issue management and defect tracking
- Environment: Cloud foundry, AWS, Kibana (Elasticsearch), Logstash, Ready API, JIRA, Confluence, Stash, Bamboo, Git, Jasper Report, Jenkins, Selenium, SOAP UI.
Lead QA Analyst
Harman
Sacramento, CA
03.2015 - 04.2016
- Designed test plans, scenarios, scripts, or procedures
- Tested system modification to prepare for implementation
- Developed testing programs (Selenium) that address areas such as database (MySQL) impacts, software scenarios, regression testing, negative testing, error or bug retests or usability
- Document software defects, using a bug tracking system, and report defects to s/w developers
- Identified, analyzed and documented problems with program function, output, online screen, or content
- Attended daily status meetings, arranged conference calls to make sure issues were discussed and project was on time
- Create or maintain database (Oracle) of known test defects using Hadoop
- Tested Database for the Field size validation and verified the constraints
- Involved in Performance testing using JMeter for load and volume test
- Involved 508 compliance, Penetration test and standard validation testing
- Wrote Python Scripts and used Jenkins continuous integration server to perform server-side
- Involved Automation testing suite using Python/Robot Framework for feature testing and legacy system support testing
- Responsible for integrating automation suite with Continuous Development and Integration Testing using python (CDIT) framework
- Participate in product design reviews to provide input on functional requirements, product design, schedules, or potential problems
- Review software documentation on ensure technical accuracy, compliance, or completeness, or to mitigate risks
- Work with the QA manager/business stakeholders to schedule and prioritize tasks to promote efficient use of time
- Monitors progress against schedule
- Environment: Functional & API Testing, UI Test Automation (VBScript), IBM Rational, Mobile Testing using Appium, SVN, FTP, JIRA, HP ALM.
Quality Release Engineer | API Tester
GE
San Ramon, CA
03.2014 - 02.2015
- Responsible for all test deliverables and a QA owner of the Product
- Agile Scrum/Standups for QA Team (Standups, demos, User story Back lock grooming and Retrospectives)
- Develop Test Plan, Test Strategy and provide estimation timelines
- Installed and configured MySQL on Linux and Windows environments
- Coordination/ Communicating with Product team and development team for all Technical/ Project related issues
- Cate JBehave framework and find out the automation scenarios using python
- Developed Automation Test cases with BDD (Behavior Driven Development)
- Writing JBehave scenarios and stories per product specifications using Cucumber
- Developed continuous integration (CI) test case scripts using BDD and deployed Bamboo
- Implementation JBehave scenarios for multi-browser Web tests
- Defect tracking and analysis and conduct defect triage meeting with developers
- Involved API testing using angular JS with RESTful service (JSON and Groovy)
- Used Selenium IDE for Open-source web testing
- Involved performance (JMeter) and endurance testing
- Ensured the continued integration running in build server with Jenkins
- Analyzed the end-to-end functionality by testing the application manually
- Environment: ANT, Bitbucket, Functional & UI Test Automation using Selenium, Cucumber, SVN, SFTP, Mobile & Tablet Apps test using Appium, JIRA, HP ALM.
Test Release Lead
World Bank
Chennai, India
08.2012 - 02.2014
- Created test plans for automation to be reviewed by other departments from inception of product and Maintaining throughout the development life cycle into future releases
- Developed automation testing model on existing test cases for simultaneous projects
- Involved in testing Java API using Web services and XML with tool called SOAP UI
- Writing the re-usable actions for team and project level execution
- Submitting test automation proposals for different applications
- Involved in error checking and testing the ETL procedures and programs for Informatica session log
- Performed Design, involved in code reviews and wrote unit tests in Python
- Developed automation testing model on existing test cases for simultaneous projects using HP-UFT
- Planning, developing and implementing QTP using agile methodology
- Automated and scheduled the Informatica jobs using UNIX Shell Scripting
- Created selenium automation test suits/passes that are easily understood and executed by any member of the test team or by offsite/shore testers
- Executed automated UFT scripts and reproduced failures manually
- Review of the automated UFT test scripts designed by the Team members
- For every release provide QA sign-off after the full testing
- Environment: Manual testing for IFC Portal, Java, Informatica power center 6.2 & REST APIs Testing, HP-UFT/HP-ALM, FTP, Bamboo, Quality Center 9.2
Senior QA Release Engineer
Depository Trust Clearing Corporation
Jersey City, NJ
01.2012 - 07.2012
- Involved in development of User Acceptance test plan, test scripts using business, system requirement documents and Use cases
- Worked on multiple releases in different environments (UAT and Regression) at the same time
- Tested the phases on Quality center, Bugzilla, Toad
- Performed User acceptance, Functional and Regression testing of the antivirus application
- Prepared test results report after each release cycle to management/test planning using JIRA
- Close interaction with developers to get updates and resolve defects
- Performed data analysis using SQL queries in Oracle web center
- Developed User-Acceptance Test cases and assisted users in conducting UAT
- Prepared and participated in weekly status meetings, conducted walkthroughs, documented proceedings
- Created Requirement Traceability Matrix in Excel and in JIRA by integrating Test cases with requirements tab
- Environment: .Net, VBScript Automation, MVC
- HTML, HP-UFT/ALM, JIRA, SVN, SFTP, Bugzilla, Toad
Senior QA Analyst
Temenos
Chennai, India
08.2011 - 12.2011
- Prepared Test Cases based on Functional specifications
- Prepared Test approach, Test plan and create test environment
- Prepared and Published Cost plan for SIT execution to Project Team for approval
- Report status/issues to Project Team
- Involved automation and prepare regression suite using QTP tool
- Ensure all incidents and test cases are completed or moved to next test phase
- Involved in Performance, Stress and Load testing
- Prepare Regression Test summary report
- Supporting to the team members while Testing
- Environment: Functional & Web Services testing using SOAP UI, HP-QTP 9.2, Quality Center 9.2
- Trans Union
Test Coordinator
True Credit
San Luis Obispo, CA
03.2009 - 07.2011
- Manage testing scope and schedule and review and consolidate the test plan
- Responsible for 24/7 test batch support and resolving related problems
- Coordinate testing meetings (i.e., daily standup, establishment of priorities)
- Create JCL to run batch in test environment and compiled and execute the test
- Involved in testing the batch applications (black box and system testing), analysis
- Experience using QTP and Puppet configuration management systems
- Ensured end to end testing is completed in Integration Testing before UAT starts
- Status reporting on the progress of test during SIT & UAT
- Ensured Business Sign-off on test prior to any application releases code into production
- Provided knowledge transfer to offshore Team members about complex business scenarios
- Environment: Web Services testing using SOAP UI, HP-QC-QTP 9.2, Batch Process, FTP, SFTP, SVN
Senior QA | Automation Consultant
Standard Charted Bank
Chennai, India
11.2008 - 02.2009
- Prepared test data, test scenarios Black Box testing
- Involve integration testing check all the modules are interrelated
- Develop automation script using of QTP (Step Generator, Synchronization, Data table, Actions, Recovery Scenarios and Methods)
- Status reporting, Regression testing, Action Tracking, Bug Tracking
- Created scenario-based tests in QTP for Test-Lab Module of Quality Center
- Done payment processing using First data service provider
- Reviewing test data, test scripts and other testing artifacts
- Involved in Performance testing using Mercury WinRunner and Load runner
- Did Root cause analysis (RCA) for the Bugs
- Done ecommerce commercial fund transaction through this site
- Involved in Point of Sale (POS) credit card testing
- Involved in Performance testing using Load Runner
- Environment: Web Application Testing and Test automation using QTP/QC 9.2, FTP, SVN
Senior QA/Deployment Engineer
Standard Charted Bank
Chennai, India
11.2007 - 10.2008
- Prepared test data and played defect champion role
- Involved in designing the Business requirement document
- Involved complete mortgage and trading life cycle process for clearing and settlement cycle
- Created test cases and automated them using QTP
- Updated the Script in QTP based on the application enhancement
- Involved in Performance testing using Load runner
- Database testing, and monitoring jobs/files/logs on UNIX
- Used SQL scripts to manipulate and load data, Monitoring tasks and jobs in UNIX
- Done the Point of Sale (POS) testing using debit/credit cards
- Prepared the test report for the UAT sign off
- Environment: Cross Browser Testing, .Net, VBScript, Tomcat, HP-QTP 9.2, Quality Center 9.2, SVN
UAT Analyst/Prod Release
Citi Bank
Long Island, NY
07.2007 - 10.2007
- Visited USA for user Acceptance Testing and release on R72
- Involved in UAT execution functional & test flows for Flexcube Fund transfer, and Deposits modules
- Involved mainframe testing for validating cards status on AS400
- Experienced in merchant service and credit card service like TSYS (Total System Service)
- Involved in testing Online account opening and fund management application
- Involved functional and credit card testing in VisionPlus (CMS, TRAMS)
- Regression testing of teller functionalities for every Monthly release
- Prepared test plan test cases and traceability matrix
- Environment: Web Browser Testing, Mainframe System, HP-QTP 9.2, Quality Center 9.2.
UAT Analyst/Prod release
Citi Bank
Long Island, NY
01.2007 - 05.2007
- Visited USA for user Acceptance Testing and release on R72
- Involved in testing of financial system with fund management and fund accounting system of SB brokerage application
- Validate the cards activation through IBM mainframe environment and testing
- Validated the Data on Mainframes using batch testing
- Performed Batch testing for Mainframe integration
- Regression testing of teller functionalities for every Monthly release
- Performed online, Batch processing testing and Manual testing
- Reporting the testing, checking trading and asset management status to the product manager
- Environment: UAT Go Live Functional Tester, Web Browser Testing, Mainframe System, HP-QTP 9.2, Quality Center 9.2.
Programmer Analyst
ACS
Bengaluru, India
01.2006 - 12.2006
- Requirements Study and understand the workflow
- Completed training project utilizing Spring MVC and JSP to create a basic data modification web
- Developed new reusable Swing view and server-side components using existing framework
- Involved smoke, integration, regression, End to End testing
- Create or maintain databases of known test defects
- Involved in Unit Testing and analyzing the unit test results
- Develop reports to display the data.
Claim | Quality Analyst
Empire Blue Cross Blue Shield
Bengaluru, India
10.2003 - 12.2005
- Involved in preparing the flow of execution documents of an application
- Involved implementing Facets to manage their healthcare needs
- Worked Health Care with HIPPA, HL7, EDI and x12 data formats and 270/271, 276/277, 278, 820, 834, 837 and 835 Transactions
- Involved in web-based testing application for claims processing
- Validate the claims and procedure codes
- Performing Unit Testing and involved Querying patient eligibility
- Checking claims status and service provider details.
Education
Master of Science - Information Technology
Bharathidasan University
Bachelor of Commerce -
Bharathidasan University
Skills
- Release management
- Salesforce configuration
- User administration
- Agile methodology
- Requirement gathering
- AppExchange solutions
- Workflow rules
- Process builder
- Customization development
- Testing strategies
- Data migration
- Visualforce pages
- Lightning components
- Data management
- Salesforce training
- Dashboard creation
Certification
- COPADO Consultant | Certified Fundamentals I & II
- Salesforce Data Cloud Consultant
- Salesforce AI Associate Consultant
- Salesforce Certified Administrator
- Microsoft Azure Fundamentals
- Azure OpenAI for Executives – L1
- Tricentis Tosca Automation specialist
- PMP, Project Management Institute PMI, USA
- ITIL 4 Foundation IT and digital service delivery
- Accredited Scrum Master Certification
Timeline
Salesforce Test Lead | CRM Build & Release Engineer
Chevron
12.2018 - Current
Salesforce Release Engineer
USBank
08.2018 - 12.2018
Application Testing | Support Engineer
TransUnion Consumer Interactive
04.2017 - 07.2018
QA Production Lead
Comcast Cable Communications
06.2016 - 03.2017
Lead QA Analyst
Harman
03.2015 - 04.2016
Quality Release Engineer | API Tester
GE
03.2014 - 02.2015
Test Release Lead
World Bank
08.2012 - 02.2014
Senior QA Release Engineer
Depository Trust Clearing Corporation
01.2012 - 07.2012
Senior QA Analyst
Temenos
08.2011 - 12.2011
Test Coordinator
True Credit
03.2009 - 07.2011
Senior QA | Automation Consultant
Standard Charted Bank
11.2008 - 02.2009
Senior QA/Deployment Engineer
Standard Charted Bank
11.2007 - 10.2008
UAT Analyst/Prod Release
Citi Bank
07.2007 - 10.2007
UAT Analyst/Prod release
Citi Bank
01.2007 - 05.2007
Programmer Analyst
ACS
01.2006 - 12.2006
Claim | Quality Analyst
Empire Blue Cross Blue Shield
10.2003 - 12.2005
Master of Science - Information Technology
Bharathidasan University
Bachelor of Commerce -
Bharathidasan University
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