Ryan Maddox
Carson City ,NV
Summary
A Customer Service Representative with four years of experience, specializing in sales, communication, and client relations. Adept at delivering quality service to diverse customers and managing high call volumes efficiently to ensure satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Maverick Adventures First Stop
07.2022 - 10.2022
- Supported all lanes of checkout during peak shopping hours
- Collaborated with other staff to increase efficiency during peak hours
- Manage checkout area during peak sales seasons
- Set up point-of-purchase displays
- Processed returns and refunds
- De-escalated customer complaints and referred issues to management as required
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a 7% overall increase in repeat business
- Educate customers on rewards programs and benefits to [improve enrollments by over 15%]
- [Maintain a balanced register with 100% accuracy]
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
Hostess/ Cashier
Katies Dinner(Carson Valley Inn)
04.2022 - 06.2022
- Communicate with diverse teams & clients, build rapport and long-term relationships, and achieve client/customer satisfaction
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
- Maintain order accuracy and timely fulfillment for to-go orders
- Complete training in the internal POS system and third-party delivery apps, such as UberEats and DoorDash
- Contribute to increased sales by upselling add-ons and desserts
- Responsible for careful packaging of goods in paper, plastic, or reusable bags
- Collaborated with other staff to increase efficiency during peak hours
- Manage checkout area during peak sales seasons
- Completed sales orders in-person and online
- Set up point-of-purchase displays
- Created a presentable and welcoming checkout area
- De-escalated customer complaints and referred issues to management as required
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a 7% overall increase in repeat business
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
- Balance cash register with accuracy and efficiency at the end of each shift
- Greet customers and assist them as needed
- Maintain top ratings from management
- Performed carry-out service when requested
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
Cashier/ Drive Through
Sonic
10.2021 - 01.2022
- De-escalated customer complaints and referred issues to management as required
- Manage and process sales transactions, provide quality service to customers, redeem coupons, educate customers on promotions, and support a 7% overall increase in repeat business
- [Maintain a balanced register with 100% accuracy]
- Provided high-quality customer service, managed and processed sales transactions, and guided customers through the purchase process
- [Increased sales by 20% through cross-selling items and add-on purchases]
- Balance cash register with accuracy and efficiency at the end of each shift
- Greet customers and assist them as needed
- Maintain top ratings from management
- Kept store clean and well maintained at all times
- Manage cash, credit card transactions, and refunds using point-of-sale tills
- Respond to customer questions quickly and professionally and make purchasing suggestions when appropriate
- Mentor new staff members to ensure high standards of customer service and provide guidance on company procedures
- Rotate stock according to sell-by dates and keep accurate inventories
- Maintained a detailed knowledge of available products and communicated information to customers
- Handled deliveries and transferred products to the storeroom using safe lifting techniques
- Manage and process grocery sales transactions, communicate with empathy and understanding, and fulfill online and special-order requests to ensure customer satisfaction
Cage Cashier
Gold Ranch
03.2021 - 08.2021
- Processed cash transactions efficiently and accurately in a fast-paced casino environment
- Maintained strict adherence to company policies and procedures to safeguard cash assets
- Balanced cash drawers at the beginning and end of each shift to ensure accurate accounting of cash, chips, and transactions in accordance with established procedures.
- Collaborated with other departments, such as security and gaming, to maintain a safe and secure environment for guests and employees.
- Utilized computerized systems to maintain detailed records of transactions, monitor cash flow, and generate reports for auditing purposes.
- Provided exceptional customer service by addressing inquiries, resolving issues, and assisting guests with cashing out chips and vouchers.
Education
High school Diploma - General Education
Riverside Poly Highschool
Riverside CA06-2014
Skills
- Computer Skills'
- Active Listening
- Interpersonal Communication
- Problem Solving
- Creativity
- Detail-Oriented
- Teamwork
- Writing
- Adaptability
- Flexibility
- Motivation
- Leadership
- Transferable Skills
- Cash Handling
- Customer Rapport Building
Certification
Training Of Work Readiness RCOE 5 001 10059 Y59 1314 2471130 11093029 050614 June 2014
When attending Riverside County Office of Education Career Technical Eduactional Attribute's program. THe class educated myself and classmates on hotel and resturant management along with on the job training and required us to be in a intership in the second year of the program. Resulting in receiving my certification for Work Readiness.
Culinary Arts RCOE 5 001 10059 Y54 1314 2471130 11093029 050614 June 2014
The Culinary Arts program from RiverSide County Office of Education went into depths of real world culinary experience along with serv safe education and certificates along with job interviewing practice for culinary employement opportunities along with assitance for resume buliding , and refferals to future employers after graduation.
Timeline
Cashier
Maverick Adventures First Stop
07.2022 - 10.2022
Hostess/ Cashier
Katies Dinner(Carson Valley Inn)
04.2022 - 06.2022
Cashier/ Drive Through
Sonic
10.2021 - 01.2022
Cage Cashier
Gold Ranch
03.2021 - 08.2021
High school Diploma - General Education
Riverside Poly Highschool
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