D. Brianna James
Professional
Erdenheim,PA
Summary
Ambitious, results-driven professional with interest in insurance claims work. Strong work ethic and focus on the small details. Excited to begin a career in investigative work. Searching for an entry level position as an insurance claims adjuster.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Owner/Operator
Foreign Luxury Beauty Bar
Jenkintown, PA
10.2019 - Current
- Managed day-to-day business operations.
- Optimized team hiring, training and performance.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Aligned branding initiatives and sales strategies with client goals.
- Created and monitored promotional approaches to increase sales and profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
Account Manager
People Share And Other Agencies
Montgomery County, PA
07.2009 - 09.2018
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
- Answered and handled incoming calls and emails in regard to any billing, premium, coverage changes, explanation of benefits, supplemental applications and transcribing audio recordings for investigative insurance proceedings.
Education
Esthetician
Jean Madeline Aveda Institute
Philadelphia, PA 06.2019 - 08.2019
Medical Office Management
Kaplan Institute
Philadelphia, PA 04.2007 - 12.2008
High School Diploma -
Lakeside High School
Ft. Washington, PA 09.2001 - 06.2005
Skills
Verbal and Written Communication
Operations Management
Microsoft Office Suite
Client Relations
Claims
Timeline
Owner/Operator
Foreign Luxury Beauty Bar
10.2019 - Current
Esthetician
Jean Madeline Aveda Institute
06.2019 - 08.2019
Account Manager
People Share And Other Agencies
07.2009 - 09.2018
Medical Office Management
Kaplan Institute
04.2007 - 12.2008
High School Diploma -
Lakeside High School
09.2001 - 06.2005