Desirey Cruz
Program Coordinator
Springfield,OR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
Work History
Office Manager / Outreach / Case Management
White Bird Clinic
Eugene, Oregon
03.2021 - Current
- Maintain and report to our OHA Oregon birth certificate contract. Write up workflows. Mail distribution. Worked with eye glass voucher program and Doctors/Clinics associated with that. Worked the “Front Porch” handling clients and their needs.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported maintaining accurate financial records by reconciling accounts payable/receivable transactions with fiscal team regularly to ensure balanced budgets.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Medical Assistant / Office Manager
White Bird Clinic
Eugene, Oregon
04.2014 - 03.2021
- Onboarding new hires. Making sure all the paperwork is together for HR. Set 3-6 months review times on the calendar for hiring committees. Facilitate program meetings. Ordering supplies for the clinic. Responsible for a staff of around 18 people. They come to me with issues they are having. Receiving and handling patient and staff complaints. Staff training. Ordering donations from different companies. Try to fill in wherever needed. Attend meetings around the agency. Planning and scheduling the volunteer, Docs. Scheduling coverage for providers when needed. Gathering paperwork for volunteer docs. Timecard approvals. Answering multiple emails. Order vaccines. Manage medications for donation. Manage other donation types. Other various tasks that arise. Liaison with outside companies
Back Office Medical Assistant
Lane Gastroenterology
Eugene, Oregon
07.2003 - 02.2014
- Schedule procedures and diagnostic tests. Order labs. Patient care. Take vital signs. Assist in office procedures. Update medication. Give patients instructions on procedure preparation. Administer injections. Taught patients how to administer self-at-home injections for treatment. Stock and clean patient rooms. Help initiate capsule endoscopy in the clinic. Set the patient up with the capsule endoscopy, and download the information upon return. Office staff training. Ordered supplies. Oversaw medication samples. Phone Triage.
- Front desk reception tasks, as well as medical records clerk tasks, when coverage is needed.
Education
High School Diploma -
06.1991
Skills
Word, Excel, and other computer programs
Trauma informed, Basic crisis trained, as well as De-escalation training
Administrative support
Data entry
Office management
Organizational skills
Staff management
Billing
Scheduling and calendar management
Team supervision
Document management
Staff hiring
Expense reporting
Inventory control
Compliance monitoring
Training and coaching
Conflict management
Accomplishments
- Coordinated meetings between the Springfield school district and White Bird Clinic to implement HOOTS/CAHOOTS into their schools.
- Collaborated with national retailers to obtain donations for the clinic.
- Event coordination.
Timeline
Office Manager / Outreach / Case Management
White Bird Clinic
03.2021 - Current
Medical Assistant / Office Manager
White Bird Clinic
04.2014 - 03.2021
Back Office Medical Assistant
Lane Gastroenterology
07.2003 - 02.2014
High School Diploma -
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