Phyllis Sesma

• Spearheaded administration of clinic operations overseeing 8 staff members,
• Executed front office responsibilities, including handling phone inquiries, registering patients, and preparing documentation to meet diverse needs
• Reported status of injured workers to company and state worker's compensation
• Performed medical records management, including filing, organizing, and scanning documents.
• Administered back-office procedures including taking vitals, conducting EKGs, performing pulmonary function tests (PFT), managing lab work, and ensuring daily calibration of medical equipment
• Performed phlebotomy tasks efficiently while ensuring minimal patient discomfort during blood collection procedures.
• Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
• Assisted in minor surgical procedures, ensuring a sterile environment and patient comfort.
• Orchestrated staffing requirements and optimized operations to increase by 10% while providing effective leadership to enhance team performance
• Completed bi-weekly payroll for 5 employees

• Supervised 7 medical assistants in the clinical department, overseeing schedule management and payroll administration
• Procured medical supplies and meticulously tracked inventory to ensure availability and compliance reducing cost savings up to marginal 10%
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members
• Performed medical records management, including filing, organizing and scanning documents.
• Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
• Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.

• Directed daily operations of busy medical office practice, led a team of 25, improving operational efficiency and increasing patient satisfaction by 15%
• Oversaw procurement processes, payroll management, medical records, and scheduling to ensure efficient practice operations
• Ordered all office supplies and kept check on inventory levels reducing costs by 10%
• Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem-solving
• Developed close working relationships with front office and back-office staff
• Handled job duties for staff members who were unavailable or out of office
• Oversaw daily operations of the medical practice such as staffing schedules, inventory management, and office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction
• Sanitized, re-stocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
• Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
• Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses

• Led a team of 5 medical assistants while overseeing comprehensive patient care management and operational efficiency
• Oversaw scheduling of nursing staff of 20 for pediatric and adults in a 24/7 facility
• Increased clinic efficiency by 10% training and mentoring new medical assistants on proper procedures and protocols.
• Conducted performance evaluations of medical assistants, fostering professional growth and development.
• Sanitized, re-stocked, and organized exam rooms and medical equipment.
• Obtained client medical history, medication information, symptoms, and allergies.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted; reduced cost by 15%
• Performed phlebotomy, vitals, ekg, pft, wound care, injections, tube-feeds, iv assistance,vision
• Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.